Outside of the 14 day free test ride period, bicycles will only be accepted back within 30 days of purchase and only if they are new and unused.
Please contact us here prior to returning a bike to ensure that we can advise you on the best and cheapest method of getting this resolved. Outside of the 14 day test ride period, postage costs to return the bike are payable by the customer. On receipt and examination of the bike we will e-mail you to advise of the refund procedure. Depending on your bank, refunds take up to 14 business days for the funds to be returned into your account.