article_view
HIDE SEARCH RESULTS

Search Results

Quick Links

Orders & Payment

Shipping & Tracking

Returns & Exchanges

Warranty Portal

Submit a Request

swipe
swipe
  • BUYING GUIDES
  • ORDERS & PAYMENT
  • SHIPPING & TRACKING
  • RETURNS & EXCHANGES
  • WARRANTY PORTAL
  • ASSEMBLY GUIDES
  • BIKE CARE
  • ADJUSTMENTS & FIT
  • WORKSHOP SERIES
  • OWNER MANUALS
  • ARCHIVE
  • HARDTAIL MTB
  • DUAL SUSPENSION MTB
  • ROAD & GRAVEL
  • PATH & PAVEMENT
  • E-BIKES
  • KIDS BIKES
  • DIRT JUMPERS & BMX
  • COVID-19 Updates

BUYING GUIDES

Not sure which bike to buy? Let us help you decide.

Read more
0%

We can help you find the perfect bike size for you.

Read more
0%

Mountain bike technology has improved exponentially in recent years.

Read more
0%

Road bikes are one of the simplest forms of bikes on the market.

Read more
0%

  Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

Read more
0%

E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

Read more
0%

Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

Read more
0%

If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

Read more
0%

As simple as a bike can be, a lot of the terminology and names can be quite confusing.

Read more
0%

The material of which a frame is constructed will have a huge impact on how it rides.

Read more
0%

ORDERS & PAYMENT

Bikes Online offer a number of payment methods including Visa, Mastercard, American Express, Paypal, Apple Pay, and Google Pay.

Read more
0%

Split payments are accepted between different cards and between credit cards on the same invoice.

Read more
0%

To be eligible to use Afterpay you must: Be an individual who is at least 18 years old (19 years old in Alabama or if you are a ward of the state in Nebraska); Be a resident of the United States and reside within one of the 50 states or the District of Columbia; Be capable of entering into a legally binding contract; Have a valid and verifiable email address and mobile telephone number; Provide a valid delivery address in the United States; and Be authorized to use the Payment Method provided (US-issued debit or credit card and AMEX)   How to use Afterpay: Add your items to the shopping cart and checkout as normal Valid for amounts between $0 and $1000 for first time Afterpay users.

Read more
0%

Bikes Online is a Proven Commercial Partner and Wholesaler We pride ourselves on our ability to import products efficiently.

Read more
0%

NO PURCHASE IS NECESSARY TO ENTER OR WIN.

Read more
0%

How does Bikesonline.

Read more
0%

SHIPPING & TRACKING

COVID19 - UPDATES - STILL SHIPPING - STILL RIDING! Latest update>> We are doing everything possible to keep delivering during these difficult times.

Read more
0%

All products are in stock and ready to ship from our warehouse in California (with the exception of pre-ordered bikes, which have the dispatch date illustrated)   5 Day Shipping Expect up to 5 business days for your order to ship.

Read more
0%

Once your order has been dispatched from us, you will receive an email which will include a tracking number and what courier the item was sent with.

Read more
0%

Whilst we can deliver to both residential and commercial addresses, we recommend that you have your goods delivered to a commercial address.

Read more
0%

Bicycles – Unfortunately we do not ship outside of the United States.

Read more
0%

When you log in to your account on Bikes Online website, you'll notice that orders go through the process below:    On Hold - The payment is still being processed, the address may have been entered incorrectly, you used a direct payment from your bank, your credit card may have been declined/review OR if paying with your bank account it takes a few business days to clear.

Read more
0%

We require a signature for our deliveries and hence we prefer commercial addresses where there is someone present all day to receive the goods.

Read more
0%

RETURNS & EXCHANGES

We’re so confident that you’ll love our extensive range of bikes, that we’ll let you return the bike for free in the first 14 days if you don’t! That's right, we’ll offer you a full refund for the bike, and also pick it up from you free of charge!    Just make sure you keep the original box and packaging so you can send it back, and make sure you follow the conditions below.

Read more
0%

Outside of the 14 day return offer, bicycles will only be accepted back within 30 days of purchase and only if they are new and unused.

Read more
0%

As long as the item is not fitted or used we're happy to receive it back for a refund or exchange.

Read more
0%

Incorrect Item: It is very rare for the wrong item to be shipped out to you but sometimes can happen due to human error.

Read more
0%

If you are going on a cycling holiday or perhaps returning a bike to us as a part of our 14 day bike return – repacking your bike is an important but easy thing to do to ensure that your bike arrives at its destination in perfect condition.

Read more
0%

Small part – Once a small part has been returned to Bikes Online, we normally process the exchange or refund within the day  Once we put through the refund to our accountant, it can take up to 10 business days for you to see the money.

Read more
0%

We get it, we all love to find deals and save money that's why we have a Post Sale Guarantee! If an item goes on sale within 14 days from the day you purchased, let us know and we’ll issue the difference as Bikes Online store credit, no questions asked.

Read more
0%

WARRANTY PORTAL

A lot of what defines the warranty of your specific purchase from Bikes Online depends upon the product’s intended use.

Read more
0%

Please contact Bikes Online After Sales Service via our online portal for all warranty and product support requests.

Read more
0%

Please contact Bikes Online After Sales Service via our online Portal for all warranty and product support requests.

Read more
0%

Our Customer Service team can be reached via email, phone or live chat.

Read more
0%

ASSEMBLY GUIDES

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

Read more
0%

Assembling your new bike is one of the most exciting tasks ever, we agree.

Read more
0%

This article will guide you through how to install the front wheel on your new bike.

Read more
0%

Assembling your new bike is one of the most exciting tasks ever, we agree.

Read more
0%

Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

Read more
0%

This article will guide you through how to install the basket on your Polygon Sierra Oosten.

Read more
0%

This article will guide you through how to install the mudguards on your Polygon Sierra Oosten.

Read more
0%

Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

Read more
0%

In case you need to re-pack your bike for travelling or shipping, follow this step-by-step guide to ensure it will reach its destination in great shape, by reducing the chances of damage in transit.

Read more
0%

BIKE CARE

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

Read more
0%

Bikes Online sell and ship complete bicycles to all states in the US.

Read more
0%

Your suspension components need to be serviced on a regular basis to keep working properly and also for warranty reasons.

Read more
0%

A clean bike is a fast bike.

Read more
0%

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Read more
0%

Unfortunately we can’t be out riding bikes at all times, we still need to sleep or eat at some point of the day.

Read more
0%

Transporting your bike is usually a sign of good times ahead! For that we are more than happy to provide resources on how to transport your bike safely, so there are no hiccups during the journey and you can make the most out of your riding time.

Read more
0%

ADJUSTMENTS & FIT

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

Read more
0%

After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

Read more
0%

Correctly setting up the suspension is crucial for proper handling of your bike.

Read more
0%

.

Read more
0%

One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tire pressure periodically.

Read more
0%

There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

Read more
0%

WORKSHOP SERIES

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

Read more
0%

Assembling your new bike is one of the most exciting tasks ever, we agree.

Read more
0%

Beside being a lot of fun, bikes are also a way of transport that require regular maintenance just like a motorbike or a car.

Read more
0%

Welcome to the Workshop Series.

Read more
0%

Welcome to the Workshop Series.

Read more
0%

Welcome to the Workshop Series.

Read more
0%

Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

Read more
0%

A lot has been discussed around tubeless tires and how they can be beneficial for a number of reasons.

Read more
0%

A clean bike is a fast bike.

Read more
0%

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Read more
0%

OWNER MANUALS

To see the Polygon Bikes User Manuals, click here.

Read more
0%

To see the Marin Bikes User Manuals, click here.

Read more
0%

Please refer to the links below for more information on your Rockshox components:   Rockshox Suspension Setup and Tuning Guide Rockshox/Sram Service Resources Rockshox/Sram User Manuals Rockshox Service Intervals .

Read more
0%

Please refer to the links below for more information on your Fox components:  Fox Factory Tune Fox Tuning Guides Fox User Manuals Fox Service Intervals     .

Read more
0%

Please refer to the links below for more information on your SR Suntour components:   SR Suntour Owners Manuals SR Suntour SAG Tool SR Suntour General Suspension Fork Manual SR Suntour Rear Shock Owner's Manual .

Read more
0%

Please click here for more information on your Shimano components: Shimano Manuals & Technical Documents .

Read more
0%

Please click here for more information on your Sram components: Sram Service Archive .

Read more
0%

In this article you'll find all technical information, including service instructions for your bike components.

Read more
0%

ARCHIVE

To see Polygon Bike Archive, click here.

Read more
0%

To see Marin Bike Archive, click here.

Read more
0%

Please click here for the Rockshox archive.

Read more
0%

Please click here for the Fox archive: Fox Archive .

Read more
0%

Please click here for the SR Suntour archive: SR Suntour Archive .

Read more
0%

HARDTAIL MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

Read more
0%

What size are the wheels? The Premier 4 and 5 come with 27.

Read more
0%

What size are the wheels? The Syncline 2, 3 and 5 come with 27.

Read more
0%

What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

Read more
0%

What size are the wheels? The Cleo 2 comes with 27.

Read more
0%

What size are the wheels? The El Roy comes with 29" wheels.

Read more
0%

What size are the wheels? The Pine Mountain series come with 29" wheels.

Read more
0%

What size are the wheels? The San Quentin series comes with 27.

Read more
0%

What size are the wheels? The Team series comes with 29" wheels.

Read more
0%

What size are the wheels? The Bobcat Trail series come with 27.

Read more
0%

What size are the wheels? The Bolinas Ridge series come with 27.

Read more
0%

What size are the wheels? The Wildcat Trail series come with 27.

Read more
0%

DUAL SUSPENSION MTB

What size are the wheels? The Siskiu D5 comes in 27.

Read more
0%

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

Read more
0%

What size are the wheels? The Siskiu T7 and T8 come in 27.

Read more
0%

What size are the wheels? The Vander T series across all sizes are 27.

Read more
0%

What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

Read more
0%

What size are the wheels? Across the entire Rift Zone 27.

Read more
0%

What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

Read more
0%

What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

Read more
0%

ROAD & GRAVEL

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

Read more
0%

What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

Read more
0%

What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is not tubeless ready, to set up tubeless you'll need a different wheelset or rims.

Read more
0%

What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

Read more
0%

What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

Read more
0%

What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

Read more
0%

What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

Read more
0%

What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

Read more
0%

PATH & PAVEMENT

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

Read more
0%

What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

Read more
0%

What size are the wheels? The Urbano comes with 20" wheels.

Read more
0%

What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

Read more
0%

What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

Read more
0%

What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

Read more
0%

What size are the wheels? The DSX series comes with 700c wheels (29 inch).

Read more
0%

What size are the wheels? The San Rafael series comes with 700c wheels (29 inch).

Read more
0%

What size are the wheels? The San Anselmo comes with 700c (29 inch) wheels.

Read more
0%

What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

Read more
0%

What size are the wheels? The Larkspur comes with 27.

Read more
0%

What size are the wheels? The Larkspur comes with 27.

Read more
0%

E-BIKES

The bike comes with 29x2.

Read more
0%

What size are the wheels? The Gili Velo comes with 20" wheels.

Read more
0%

What size are the wheels? The Path E comes with 27.

Read more
0%

What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

Read more
0%

What size are the wheels? The Sausalito comes with 650b (27.

Read more
0%

KIDS BIKES

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What size are the wheels? The Rift Zone Jr.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

DIRT JUMPERS & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 26 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 20 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 20 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 26 inch wheels.

Read more
0%

COVID-19 Updates

Bikes Online response to COVID-19 These are certainly different times than we are used to, but as a community, this new environment is one that we are more than capable of adapting to.

Read more
0%
CLOSE ARTICLE

Can I shop using AfterPay?

To be eligible to use Afterpay you must:

  • Be an individual who is at least 18 years old (19 years old in Alabama or if you are a ward of the state in Nebraska);
  • Be a resident of the United States and reside within one of the 50 states or the District of Columbia;
  • Be capable of entering into a legally binding contract;
  • Have a valid and verifiable email address and mobile telephone number;
  • Provide a valid delivery address in the United States; and
  • Be authorized to use the Payment Method provided (US-issued debit or credit card and AMEX)

 

How to use Afterpay:

  • Add your items to the shopping cart and checkout as normal
  • Valid for amounts between $0 and $1000 for first time Afterpay users. 
  • On the checkout page select Afterpay as your payment method
  • Enter your details with Afterpay and you're done

You will more than likely pay the first installment of the purchase price at the time you place the order.  If you have been shopping with Afterpay for some time, and have a really good repayment history., you may find that we defer taking the first payment until 2 weeks (15 days for residents of California) after you make your purchase.

In all cases you will be notified on screen if the first payment is due at the time of the purchase. We also send you a confirmation email outlining the amounts and dates that the payments are due.

First payment higher than the other three?

For some purchases, if your total order amount exceeds your Afterpay-approved spending limit the first payment may be higher than subsequent payments. Afterpay will show you how the installments are split before you pay.

 

FAQs:

Afterpay allows retailers to offer instalment plans for online shoppers, allowing a purchase to be paid for in four installments, due every 2 weeks.

Simply shop with one of your favorite stores found in the Shop Directory and choose Afterpay as your payment method at checkout. First-time shoppers provide payment details as usual, returning shoppers simply log in to make their purchase. It’s that easy!

After you check out, the goods will be shipped to you by the retailer. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically take the money from your AMEX, debit or credit card on your payment due dates.

 

Please Note: Afterpay does not approve 100% of orders. We are committed to ensuring we support responsible spending.

When determining which orders to approve, we consider a number of different factors. As an example, the longer you have been a shopper using Afterpay and the more orders you have successfully repaid, the more likely you will be able to spend more.

Things to consider:

  • are there sufficient funds on your card (generally we look to see the first installment amount available to spend)
  • length of time you have been using Afterpay (tighter in the first 6 weeks)
  • amount you have to repay, it may help to pay some off (not a guarantee)
  • the value of the order you are trying to place, it may help to reduce the value of your shopping cart (not a guarantee)
  • the number of orders you currently have 'open' with us (not a guarantee)

Whilst we know it can be frustrating to not know exactly how much you can spend each time or how many active orders you can have, our rules and approval process help Afterpay responsibly offer a completely free service to shoppers.

 

Who can use Afterpay?

  • Be an individual who is at least 18 years old (19 years old in Alabama or if you are a ward of the state in Nebraska);
  • Be a resident of the United States and reside within one of the 50 states or the District of Columbia;
  • Be capable of entering into a legally binding contract;
  • Have a valid and verifiable email address and mobile telephone number;
  • Provide a valid delivery address in the United States; and
  • Be authorized to use the Payment Method provided (US-issued debit or credit card and AMEX)

 

How do I sign up to Afterpay?

You do not need to register prior to making your first Afterpay purchase. When you are making a purchase on the site, simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, you will provide payment details as usual to complete your purchase.

Once your first order is approved, your Afterpay account is created. All you need to do is visit https://www.afterpay.com/how-it-works?soft_redirect=true to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details upon checkout.

 

Is there a cost to use Afterpay?

Afterpay is a free service offered by retailers to shoppers - there are no upfront fees charged or any interest incurred.

The only fees that may be incurred by shoppers are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method.

Late fees for shoppers in the USA are capped at 25% of the order value. 

.

 

Is Afterpay safe and secure?

We understand how important security is so we ensure that your personal information is protected. Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation.

PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive credit card information and data. 

This is the highest level of security in the payment industry. 

 

Are my payments automatically deducted from my card?

To make it easy for you to stick to your payment plan, Afterpay provides automatic payments.

This means on the due date, we take your next installment from the original card used when you placed your order.  We will always send you reminders before an installment is due, so you just need to make sure that there is enough in your account for that installment and we do the rest. 

If a payment for an order fails, we will try other cards on your account, if you do not want the old card charged at all we do recommend removing it as soon as possible.

If your payment is still outstanding after the applicable grace period then you may be charged up to an $8 late fee, which we hate doing, if you're worried you won't be able to make a payment, give us a call here and we will try to sort something out.  Even though we provide a grace period, our system reviews your repayment history for future purchases, so we encourage you to pay as soon as possible.

Alternatively, you can always make payments manually on time or early - by clicking on the PAY NOW button in your account online or in the App.


 

How much can I spend with Afterpay?

When determining which orders to approve, our automated system considers a number of different factors. As an example, the longer you have been a customer with Afterpay and the more orders you have successfully repaid, the more likely you will be able to spend more. Restrictions are tighter for 'new'customers (first 6 weeks) until we get to know you.

Whilst we know it can be frustrating to not know exactly how much you can spend each time, our rules and approval process help Afterpay responsibly offer a completely free service to our customers.

The good news is that each time you use Afterpay we are making a fresh decision, and over time you will be able to spend more so long as you continue to repay your installments on time.

 

What if I want to return my whole purchase?

Returns are subject to our usual Bike Returns Policy and Parts & Accessories Returns Policy. So contact us (not Afterpay) to arrange the return and ensure the goods are sent back in a saleable condition.

When we receive the goods and accept the return, Afterpay will be notified and all future payments for that order will be cancelled. If you have already made one or more payments to Afterpay, the total amount paid will be refunded to the credit/debit card that you used to place the order. We then notify Afterpay, whom will then process the refund immediately and send you an email to confirm that the refund has been applied. The bank may take 48 hours or longer to refund the money to your card.

Please note, you will be liable for all payment amounts until Afterpay receives confirmation from the retailer that a return has been accepted.

 

What if I only return some of the goods I purchased? How do I obtain a partial refund?

Once again, returns are subject to Bikes Online Returns Policy so contact us first (not Afterpay).

When we receive the goods and accept the return, Afterpay will be notified and the refund will be applied. Please note that refund amounts are taken off the last payment/s first. If at least one payment has been made in relation to this purchase, and the refunded amount is greater than the amount outstanding, the difference between these amounts will be refunded to the credit/debit card that you used to place the order. The bank may take 48 hours or longer to refund the money to your card.

For example, let’s say you made a $400 purchase using Afterpay (i.e. 4 instalments of $100 each) and wish to return items worth $250. Once we notify Afterpay that the return has been approved, they will cancel your 3rd and 4th instalments of $100, and amend your 2nd instalment to $50. Your new payment schedule would become 2 payments (instead of 4) of $100 & $50. If you had already made 2 payments to Afterpay of $100 each, a refund of $50 would be applied to your card and the remaining 2 payments would be cancelled.

You can log in to your Afterpay account at any time to view your updated payment schedule.

Please note, Afterpay will hold you liable for all payment amounts until Afterpay receives confirmation from Bicycles Online that a return has been accepted.