USA
COVID19 - UPDATES - STILL SHIPPING - STILL RIDING!
Latest update>>We are doing everything possible to keep delivering during these difficult times. With our business adapting to the current challenges, our normal practice of delivery has been impacted. We are doing our best to get items from our warehouse to you but have no control over the load FedEx drivers are experiencing due to an increase in deliveries, as more people shop online, hygiene and social distancing requirements they now need to meet.
Shipping of Bikes
Shipping is FREE to the lower 48 (this excludes AK and HI). Once shipped, you will be emailed with a FedEx tracking number. Estimated delivery time is 2-6 business days depending on which state the item is being delivered to.Pre-orders
When you pre-order a bike, the button on the website will say "Pre-Order Now" and a note will be displayed under that button. Example: IMPORTANT: this is a pre-order item and it will be shipped from our California warehouse on August 13th. Limited stock arriving.
This means we are selling bikes before they arrive in our warehouse in California. The order status will change to Backorder Approved.
Shipping of Parts, Accessories and Apparel
Shipping is FREE on orders over $50.00 or $100 depending on shipping companies* excluding tax. Shipping is to the lower 48 only, we do not ship to AK or HI.
*USPS and FedEx
USPS = $4.99 under $50, Free over $50
FedEx = $9.99 under $100, Free over $100
Order Processing
*Due to the high volume of orders, your orders may take up to 5 business days to process and ship out. We are closed on the weekends and public holidays so the next business day we are open starts the 5 day "countdown".
Tracking your Order
*Due to a huge increase over online ordering over the holidays. FedEx is still behind on scanning click here for details.
Once your order is shipped, you will receive a series of emails with updates:
- When your order has been scanned with FedEx
- The day of delivery
- Once the order has been successfully delivered.
You can also visit this page and enter your order # on "Track your Order"
Order Status
- Picked - Your order has been approved and will sync with our warehouse so it can be prepared for shipping
- On Hold - Credit card declined/review OR if paying with your bank account it takes a few business days to clear
- Dispatched - Shipped by our warehouse
- Backorder Approved - A pre-order was made and we approve it for backorder. It is coming from our factory to our warehouse in California and we will do our best to get it out on the estimated shipping date that was noted when you placed your pre-order. There are unforeseen circumstances that may delay this so we post an ESTIMATED ship date, not a guaranteed ship date.
Tracking Experience Estimated Transit Times per State
| Transit times from Bikes Online to | Approximate Business Days |
Alabama | 4 |
Arizona | 2 |
Arkansas | 4 |
California | 1 |
Colorado | 3 |
Connecticut | 5 |
Delaware | 4 |
Florida | 4 |
Georgia | 4 |
Idaho | 3 |
Illinois | 4 |
Indiana | 4 |
Iowa | 4 |
Kansas | 4 |
Kentucky | 4 |
Louisiana | 4 |
Maine | 5 |
Maryland | 4 |
Massachusetts | 4 |
Michigan | 4 |
Minnesota | 4 |
Mississippi | 4 |
Missouri | 4 |
Montana | 3 |
Nebraska | 4 |
Nevada | 2 |
New Hampshire | 5 |
New Jersey | 4 |
New Mexico | 3 |
New York | 5 |
North Carolina | 4 |
North Dakota | 4 |
Ohio | 4 |
Oklahoma | 3 |
Oregon | 3 |
Pennsylvania | 4 |
Rhode Island | 5 |
South Carolina | 4 |
South Dakota | 4 |
Tennessee | 4 |
Texas | 3 |
Utah | 2 |
Vermont | 5 |
Virginia | 5 |
Washington | 3 |
| Washington D.C. | 4 |
West Virginia | 5 |
Wisconsin | 4 |
Wyoming | 3 |
