I Need To Return An Item For A Refund/Exchange

Please see our updated policy during the COVID-19 here 

As long as the item is not fitted or used we're happy to receive it back for a refund or exchange. Goods can be returned within 12 months of purchase and must be in the original packaging. However, this excludes bikes, frames and some other bulky items such as wheelsets and turbo trainers. The goods must be packaged appropriately for transport.

Please inform us via email: sales@bikesonline.com, before you send an item back to us to speed up the refund/exchange process.

Post small parts back to us at: 1450 Technology Lane, Suite 100, Petaluma, California 94954 USA

In the parcel, include your order number and whether you would like an exchange or refund.

Please allow up to 14 business days for your return to be processed. All refunds will be provided via the original method of payment.

NOTE: Please do not tape up or attach labels direct to the retail packaging, please wrap the product first. Postage is non-refundable.