I Need To Return An Item For A Refund/Exchange
Return Policy
As long as the item has not been worn or used, we’re happy to accept it back for a refund or exchange. Returns must be made within 30 days of delivery, and items must be in their original packaging.
Please note: This excludes bikes, frames, and other bulky items such as wheelsets and turbo trainers.
All items must be packaged appropriately for transport.
Start Your Return Online
To begin a return or exchange, please use our Returns Portal. This helps streamline the process and ensures faster handling of your request.
Ship Returns To
Bikes Online
2711 W Loker Ave
Carlsbad, CA 92010
*Be sure to include your order number.
Processing Time
Please allow up to 14 business days for your return to be processed. Refunds will be issued using your original method of payment or store credit.