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  • BUYING GUIDES
  • ORDERS & PAYMENT
  • SHIPPING & TRACKING
  • RETURNS & EXCHANGES
  • WARRANTY PORTAL
  • ASSEMBLY GUIDES
  • BIKE CARE
  • ADJUSTMENTS & FIT
  • WORKSHOP SERIES
  • OWNER MANUALS
  • ARCHIVE
  • HARDTAIL MTB
  • DUAL SUSPENSION MTB
  • ROAD & GRAVEL
  • PATH & PAVEMENT
  • E-BIKES
  • KIDS BIKES
  • DIRT JUMPERS & BMX
  • COVID-19 Updates

BUYING GUIDES

Not sure which bike to buy? Let us help you decide.

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We can help you find the perfect bike size for you.

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Mountain bike technology has improved exponentially in recent years.

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Road bikes are one of the simplest forms of bikes on the market.

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  Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

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E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

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Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

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If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

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As simple as a bike can be, a lot of the terminology and names can be quite confusing.

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The material of which a frame is constructed will have a huge impact on how it rides.

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ORDERS & PAYMENT

Bikes Online offer a number of payment methods including Visa, Mastercard, American Express, Paypal, Apple Pay, and Google Pay.

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Split payments are accepted between different cards and between credit cards on the same invoice.

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To be eligible to use Afterpay you must: Be an individual who is at least 18 years old (19 years old in Alabama or if you are a ward of the state in Nebraska); Be a resident of the United States and reside within one of the 50 states or the District of Columbia; Be capable of entering into a legally binding contract; Have a valid and verifiable email address and mobile telephone number; Provide a valid delivery address in the United States; and Be authorized to use the Payment Method provided (US-issued debit or credit card and AMEX)   How to use Afterpay: Add your items to the shopping cart and checkout as normal Valid for amounts between $0 and $1000 for first time Afterpay users.

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Bikes Online is a Proven Commercial Partner and Wholesaler We pride ourselves on our ability to import products efficiently.

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NO PURCHASE IS NECESSARY TO ENTER OR WIN.

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How does Bikesonline.

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SHIPPING & TRACKING

COVID19 - UPDATES - STILL SHIPPING - STILL RIDING! Latest update>> We are doing everything possible to keep delivering during these difficult times.

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All products are in stock and ready to ship from our warehouse in California (with the exception of pre-ordered bikes, which have the dispatch date illustrated)   5 Day Shipping Expect up to 5 business days for your order to ship.

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Once your order has been dispatched from us, you will receive an email which will include a tracking number and what courier the item was sent with.

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Whilst we can deliver to both residential and commercial addresses, we recommend that you have your goods delivered to a commercial address.

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Bicycles – Unfortunately we do not ship outside of the United States.

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When you log in to your account on Bikes Online website, you'll notice that orders go through the process below:    On Hold - The payment is still being processed, the address may have been entered incorrectly, you used a direct payment from your bank, your credit card may have been declined/review OR if paying with your bank account it takes a few business days to clear.

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We require a signature for our deliveries and hence we prefer commercial addresses where there is someone present all day to receive the goods.

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RETURNS & EXCHANGES

We’re so confident that you’ll love our extensive range of bikes, that we’ll let you return the bike for free in the first 14 days if you don’t! That's right, we’ll offer you a full refund for the bike, and also pick it up from you free of charge!    Just make sure you keep the original box and packaging so you can send it back, and make sure you follow the conditions below.

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Outside of the 14 day return offer, bicycles will only be accepted back within 30 days of purchase and only if they are new and unused.

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As long as the item is not fitted or used we're happy to receive it back for a refund or exchange.

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Incorrect Item: It is very rare for the wrong item to be shipped out to you but sometimes can happen due to human error.

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If you are going on a cycling holiday or perhaps returning a bike to us as a part of our 14 day bike return – repacking your bike is an important but easy thing to do to ensure that your bike arrives at its destination in perfect condition.

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Small part – Once a small part has been returned to Bikes Online, we normally process the exchange or refund within the day  Once we put through the refund to our accountant, it can take up to 10 business days for you to see the money.

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We get it, we all love to find deals and save money that's why we have a Post Sale Guarantee! If an item goes on sale within 14 days from the day you purchased, let us know and we’ll issue the difference as Bikes Online store credit, no questions asked.

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WARRANTY PORTAL

A lot of what defines the warranty of your specific purchase from Bikes Online depends upon the product’s intended use.

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Please contact Bikes Online After Sales Service via our online portal for all warranty and product support requests.

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Please contact Bikes Online After Sales Service via our online Portal for all warranty and product support requests.

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Our Customer Service team can be reached via email, phone or live chat.

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ASSEMBLY GUIDES

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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This article will guide you through how to install the front wheel on your new bike.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

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This article will guide you through how to install the basket on your Polygon Sierra Oosten.

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This article will guide you through how to install the mudguards on your Polygon Sierra Oosten.

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Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

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In case you need to re-pack your bike for travelling or shipping, follow this step-by-step guide to ensure it will reach its destination in great shape, by reducing the chances of damage in transit.

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BIKE CARE

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

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Bikes Online sell and ship complete bicycles to all states in the US.

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Your suspension components need to be serviced on a regular basis to keep working properly and also for warranty reasons.

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A clean bike is a fast bike.

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Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

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Unfortunately we can’t be out riding bikes at all times, we still need to sleep or eat at some point of the day.

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Transporting your bike is usually a sign of good times ahead! For that we are more than happy to provide resources on how to transport your bike safely, so there are no hiccups during the journey and you can make the most out of your riding time.

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ADJUSTMENTS & FIT

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

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After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

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Correctly setting up the suspension is crucial for proper handling of your bike.

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One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tire pressure periodically.

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There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

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WORKSHOP SERIES

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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Beside being a lot of fun, bikes are also a way of transport that require regular maintenance just like a motorbike or a car.

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Welcome to the Workshop Series.

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Welcome to the Workshop Series.

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Welcome to the Workshop Series.

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Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

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A lot has been discussed around tubeless tires and how they can be beneficial for a number of reasons.

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A clean bike is a fast bike.

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Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

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OWNER MANUALS

To see the Polygon Bikes User Manuals, click here.

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To see the Marin Bikes User Manuals, click here.

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Please refer to the links below for more information on your Rockshox components:   Rockshox Suspension Setup and Tuning Guide Rockshox/Sram Service Resources Rockshox/Sram User Manuals Rockshox Service Intervals .

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Please refer to the links below for more information on your Fox components:  Fox Factory Tune Fox Tuning Guides Fox User Manuals Fox Service Intervals     .

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Please refer to the links below for more information on your SR Suntour components:   SR Suntour Owners Manuals SR Suntour SAG Tool SR Suntour General Suspension Fork Manual SR Suntour Rear Shock Owner's Manual .

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Please click here for more information on your Shimano components: Shimano Manuals & Technical Documents .

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Please click here for more information on your Sram components: Sram Service Archive .

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In this article you'll find all technical information, including service instructions for your bike components.

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ARCHIVE

To see Polygon Bike Archive, click here.

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To see Marin Bike Archive, click here.

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Please click here for the Rockshox archive.

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Please click here for the Fox archive: Fox Archive .

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Please click here for the SR Suntour archive: SR Suntour Archive .

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HARDTAIL MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

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What size are the wheels? The Premier 4 and 5 come with 27.

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What size are the wheels? The Syncline 2, 3 and 5 come with 27.

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What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

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What size are the wheels? The Cleo 2 comes with 27.

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What size are the wheels? The El Roy comes with 29" wheels.

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What size are the wheels? The Pine Mountain series come with 29" wheels.

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What size are the wheels? The San Quentin series comes with 27.

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What size are the wheels? The Team series comes with 29" wheels.

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What size are the wheels? The Bobcat Trail series come with 27.

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What size are the wheels? The Bolinas Ridge series come with 27.

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What size are the wheels? The Wildcat Trail series come with 27.

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DUAL SUSPENSION MTB

What size are the wheels? The Siskiu D5 comes in 27.

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What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

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What size are the wheels? The Siskiu T7 and T8 come in 27.

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What size are the wheels? The Vander T series across all sizes are 27.

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What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

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What size are the wheels? Across the entire Rift Zone 27.

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What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

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What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

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ROAD & GRAVEL

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

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What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

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What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is not tubeless ready, to set up tubeless you'll need a different wheelset or rims.

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What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

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What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

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What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

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What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

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What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

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PATH & PAVEMENT

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

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What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

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What size are the wheels? The Urbano comes with 20" wheels.

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What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

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What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

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What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

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What size are the wheels? The DSX series comes with 700c wheels (29 inch).

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What size are the wheels? The San Rafael series comes with 700c wheels (29 inch).

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What size are the wheels? The San Anselmo comes with 700c (29 inch) wheels.

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What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

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What size are the wheels? The Larkspur comes with 27.

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What size are the wheels? The Larkspur comes with 27.

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E-BIKES

The bike comes with 29x2.

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What size are the wheels? The Gili Velo comes with 20" wheels.

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What size are the wheels? The Path E comes with 27.

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What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

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What size are the wheels? The Sausalito comes with 650b (27.

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KIDS BIKES

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What size are the wheels? The Rift Zone Jr.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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DIRT JUMPERS & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

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What size are the wheels? This model is fitted with 26 inch wheels.

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What size are the wheels? This model is fitted with 20 inch wheels.

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What size are the wheels? This model is fitted with 20 inch wheels.

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What size are the wheels? This model is fitted with 26 inch wheels.

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COVID-19 Updates

Bikes Online response to COVID-19 These are certainly different times than we are used to, but as a community, this new environment is one that we are more than capable of adapting to.

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CLOSE ARTICLE

Road & Gravel Buying Guide






Road bikes are one of the simplest forms of bikes on the market. No suspension or complicated setting, just two wheels, a frame and come gears. That doesn’t mean there aren’t some different variations. Road bikes are available in Performance Road (aero or lightweight climbers), Endurance/All-Road Bikes, Gravel and Adventure/Touring bikes. They all have their pros and cons regarding the style of riding you are looking to do.



 



Performance road bikes are exactly what they say on the box, road bikes designed for performance riding. These bikes often use carbon fibre frames due to the tuneable ride feel and the high strength to weight ratio. There are two main types of performance road bikes, lightweight climbing bikes and aero race bikes.

 


 

 

Lightweight climbing bikes prioritise a low weight and extra thin tubes for comfort. The carbon layup is optimised for stiffness under power (lateral) but compliant for comfort when in the saddle(vertical). 



 

 

Thanks to this lateral stiffness, the bike just wants to lunge forward when you are out of the saddle and putting the power down. The vertical compliance makes it easier for riders to spend hours in the saddle while tackling the steepest hills. 


 

Aero road bikes are designed to slip through the air with minimal resistance. Their tubing is thick and shaped like an aeroplane wing. On flat ground, they maintain a higher average speed with less effort. That is why you will often see them being used in flat road racing like Criteriums. 


Because of the thicker tubes and aerodynamic components, an aero bike can weigh a little more than the climbing frames. The frames are also stiffer, so when riders sprint or put the power down, all of the input is efficiently transferred to the rear wheel. One downside to the more rigid frame is the reduced comfort. A lot more of the terrain is felt through the seat and handlebars. 


 

Alloy frames do exist for more wallet-friendly prices. They are heavier than carbon frames. However, they are more durable and can be stiffer. The durability is a big plus for commuters leaning their bikes against poles and putting them in racks. Because alloy frames can be tuned due to the material properties, they are often less comfortable. Carbon forks are usually specified to reduce vibrations getting transferred to the handlebars.

 

 

The rider position is optimised for performance, and the bike is designed to be agile at speed. The lower front ends and fast steering can put them off from buying a road bike for some newer riders. The agility can take a bit of time to get used to and can be dangerous for some riders. The above characteristics are the main reason most new riders end up on Endurance/All-Road bikes. 








Endurance or All-Road bikes have a taller front end, a longer wheelbase and relaxed geometry for an easier ride. They will sit the rider in a more upright position and allow a rider to relax while riding. The added stability from the longer wheelbase and relaxed geometry help a rider just pedal and enjoy the ride. 


Wider tires, ergonomic components and built-in flex on the frame lead to these bikes riding like a cloud. Extra comfort allows riders to ride longer and explore places with rougher terrain. Designed around comfort, you can ride for hours without any issues. 



Available in carbon or Alloy, there are plenty of options when it comes to frame styles. Alloy is the most popular choice for riders looking to explore off the beaten path or need reliability for commuting. Carbon will save weight and have added comfort. However, Carbon frames cost more. 


Due to the wider tires not fitting through traditional rim brakes, disc brakes are commonly seen on these bikes. Disc brakes are more reliable in all weather conditions, aren’t affected by mud on the wheels and require very little maintenance. Perfect for those people who just want to get out and ride. 










 

Gravel bikes are designed for rougher unsealed roads in the backcountry. Designed with bigger 45mm wide tires with knobs for traction, lots of vertical compliance for shock absorption, and an ergonomic seating position, gravel bikes are the swiss army knives of road bikes.

 



 

They are built to be abused with disc brakes, strong wheel and tubeless tires. Gravel bikes are designed to be reliable, so you spend less time fixing your bike and more time adventuring. Disc brakes are powerful and reliable in all weather conditions. Even if you get rained on, you can be relieved you will always be able to slow down. Hitting potholes or random debris on the road is no problem, thanks to the stronger rims and thicker spokes. Reliability is key for a gravel bike. 


Due to the reliability and enjoyable ride qualities of Gravel bikes, they are extremely popular as commuters. You can attach racks and bags for commuter or multi-day bike trips. The ergonomics reduce fatigue, so getting to and from work is a breeze. If you want a more efficient ride, you can fit narrower, smoother tires but, you will sacrifice some comfort. 







 

Touring or Adventure bikes are primarily designed for comfort and spending a lot of time in the saddle. Usually, they are made using steel due to the materials strength and vibration dampening properties. 

 



 



Touring bikes have mounts everywhere for bags and water bottles. They are designed to carry everything you need for big trips. When fully packed, they are heavy. To combat this touring, bikes come with a wide range of gears, so you never have to work excessively. 



 

Basic components are specified so they can be available at any location. Wider tires are selected for comfort and to protect the rims from damage. Powerful disc brakes are needed to slow the heavier bikes down on descents. And handlebars are wider with ergonomic curves so riders can have more hand position and comfort. 



 

 

These bikes are specially designed for a purpose. Still, they are also popular for commuting or replacing the car due to their usability. The relaxed position is comfortable, and if you want to meander to work and back, these bikes are perfect. 


Make sure you check out our full road range, as we are sure to have the right bike for you. If you have any questions about what bike will suit you best, don’t hesitate to contact our experienced team.