I Have Received An Incorrect/Broken Item : USA

BUYING GUIDES

Not sure which bike to buy? Let us help you decide.

We can help you find the perfect bike size for you.

Mountain bike technology has improved exponentially in recent years.

Road bikes are one of the simplest forms of bikes on the market.

Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

As simple as a bike can be, a lot of the terminology and names can be quite confusing.

The material of which a frame is constructed will have a huge impact on how it rides.

ORDERS & PAYMENT

Bikes Online offer a number of payment methods including Visa, Mastercard, American Express, Paypal, Apple Pay, and Google Pay.

Split payments are accepted between different cards and between credit cards on the same invoice.

To be eligible to use Afterpay you must: Be an individual who is at least 18 years old (19 years old in Alabama or if you are a ward of the state in Nebraska); Be a resident of the United States and reside within one of the 50 states or the District of Columbia; Be capable of entering into a legally binding contract; Have a valid and verifiable email address and mobile telephone number; Provide a valid delivery address in the United States; and Be authorized to use the Payment Method provided (US-issued debit or credit card and AMEX) How to use Afterpay: Add your items to the shopping cart and checkout as normal Valid for amounts between $0 and $1000 for first time Afterpay users.

Bikes Online is a Proven Commercial Partner and Wholesaler We pride ourselves on our ability to import products efficiently.

NO PURCHASE IS NECESSARY TO ENTER OR WIN.

How does Bikesonline.

SHIPPING & TRACKING

COVID19 - UPDATES - STILL SHIPPING - STILL RIDING! Latest update>> We are doing everything possible to keep delivering during these difficult times.

All products are in stock and ready to ship from our warehouse in California (with the exception of pre-ordered bikes, which have the dispatch date illustrated) 5 Day Shipping Expect up to 5 business days for your order to ship.

Once your order has been dispatched from us, you will receive an email which will include a tracking number and what courier the item was sent with.

Whilst we can deliver to both residential and commercial addresses, we recommend that you have your goods delivered to a commercial address.

Bicycles – Unfortunately we do not ship outside of the United States.

When you log in to your account on Bikes Online website, you'll notice that orders go through the process below: On Hold - The payment is still being processed, the address may have been entered incorrectly, you used a direct payment from your bank, your credit card may have been declined/review OR if paying with your bank account it takes a few business days to clear.

We require a signature for our deliveries and hence we prefer commercial addresses where there is someone present all day to receive the goods.

RETURNS & EXCHANGES

We’re so confident that you’ll love our extensive range of bikes, that we’ll let you return the bike for free in the first 14 days if you don’t! That's right, we’ll offer you a full refund for the bike, and also pick it up from you free of charge! Just make sure you keep the original box and packaging so you can send it back, and make sure you follow the conditions below.

Outside of the 14 day return offer, bicycles will only be accepted back within 30 days of purchase and only if they are new and unused.

As long as the item is not fitted or used we're happy to receive it back for a refund or exchange.

Incorrect Item: It is very rare for the wrong item to be shipped out to you but sometimes can happen due to human error.

If you are going on a cycling holiday or perhaps returning a bike to us as a part of our 14 day bike return – repacking your bike is an important but easy thing to do to ensure that your bike arrives at its destination in perfect condition.

Small part – Once a small part has been returned to Bikes Online, we normally process the exchange or refund within the day Once we put through the refund to our accountant, it can take up to 10 business days for you to see the money.

We get it, we all love to find deals and save money that's why we have a Post Sale Guarantee! If an item goes on sale within 14 days from the day you purchased, let us know and we’ll issue the difference as Bikes Online store credit, no questions asked.

WARRANTY PORTAL

A lot of what defines the warranty of your specific purchase from Bikes Online depends upon the product’s intended use.

Please contact Bikes Online After Sales Service via our online portal for all warranty and product support requests.

Please contact Bikes Online After Sales Service via our online Portal for all warranty and product support requests.

Our Customer Service team can be reached via email, phone or live chat.

ASSEMBLY GUIDES

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

Assembling your new bike is one of the most exciting tasks ever, we agree.

This article will guide you through how to install the front wheel on your new bike.

Assembling your new bike is one of the most exciting tasks ever, we agree.

Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

This article will guide you through how to install the basket on your Polygon Sierra Oosten.

This article will guide you through how to install the mudguards on your Polygon Sierra Oosten.

Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

In case you need to re-pack your bike for travelling or shipping, follow this step-by-step guide to ensure it will reach its destination in great shape, by reducing the chances of damage in transit.

BIKE CARE

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

Bikes Online sell and ship complete bicycles to all states in the US.

Your suspension components need to be serviced on a regular basis to keep working properly and also for warranty reasons.

A clean bike is a fast bike.

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Unfortunately we can’t be out riding bikes at all times, we still need to sleep or eat at some point of the day.

Transporting your bike is usually a sign of good times ahead! For that we are more than happy to provide resources on how to transport your bike safely, so there are no hiccups during the journey and you can make the most out of your riding time.

ADJUSTMENTS & FIT

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

Correctly setting up the suspension is crucial for proper handling of your bike.

One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tire pressure periodically.

There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

WORKSHOP SERIES

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

Assembling your new bike is one of the most exciting tasks ever, we agree.

Beside being a lot of fun, bikes are also a way of transport that require regular maintenance just like a motorbike or a car.

Welcome to the Workshop Series.

Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

A lot has been discussed around tubeless tires and how they can be beneficial for a number of reasons.

A clean bike is a fast bike.

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

OWNER MANUALS

To see the Polygon Bikes User Manuals, click here.

To see the Marin Bikes User Manuals, click here.

Please refer to the links below for more information on your Rockshox components: Rockshox Suspension Setup and Tuning Guide Rockshox/Sram Service Resources Rockshox/Sram User Manuals Rockshox Service Intervals .

Please refer to the links below for more information on your Fox components: Fox Factory Tune Fox Tuning Guides Fox User Manuals Fox Service Intervals .

Please refer to the links below for more information on your SR Suntour components: SR Suntour Owners Manuals SR Suntour SAG Tool SR Suntour General Suspension Fork Manual SR Suntour Rear Shock Owner's Manual .

Please click here for more information on your Shimano components: Shimano Manuals & Technical Documents .

Please click here for more information on your Sram components: Sram Service Archive .

In this article you'll find all technical information, including service instructions for your bike components.

HARDTAIL MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

What size are the wheels? The Premier 4 and 5 come with 27.

What size are the wheels? The Syncline 2, 3 and 5 come with 27.

What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

What size are the wheels? The Cleo 2 comes with 27.

What size are the wheels? The El Roy comes with 29" wheels.

What size are the wheels? The Pine Mountain series come with 29" wheels.

What size are the wheels? The San Quentin series comes with 27.

What size are the wheels? The Team series comes with 29" wheels.

What size are the wheels? The Bobcat Trail series come with 27.

What size are the wheels? The Bolinas Ridge series come with 27.

What size are the wheels? The Wildcat Trail series come with 27.

DUAL SUSPENSION MTB

What size are the wheels? The Siskiu D5 comes in 27.

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

What size are the wheels? The Siskiu T7 and T8 come in 27.

What size are the wheels? The Vander T series across all sizes are 27.

What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

What size are the wheels? Across the entire Rift Zone 27.

What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

ROAD & GRAVEL

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is not tubeless ready, to set up tubeless you'll need a different wheelset or rims.

What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

PATH & PAVEMENT

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

What size are the wheels? The Urbano comes with 20" wheels.

What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

What size are the wheels? The DSX series comes with 700c wheels (29 inch).

What size are the wheels? The San Rafael series comes with 700c wheels (29 inch).

What size are the wheels? The San Anselmo comes with 700c (29 inch) wheels.

What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

What size are the wheels? The Larkspur comes with 27.

E-BIKES

The bike comes with 29x2.

What size are the wheels? The Gili Velo comes with 20" wheels.

What size are the wheels? The Path E comes with 27.

What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

What size are the wheels? The Sausalito comes with 650b (27.

KIDS BIKES

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What size are the wheels? The Rift Zone Jr.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

DIRT JUMPERS & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

What size are the wheels? This model is fitted with 20 inch wheels.

What size are the wheels? This model is fitted with 26 inch wheels.

COVID-19 Updates

Bikes Online response to COVID-19 These are certainly different times than we are used to, but as a community, this new environment is one that we are more than capable of adapting to.

CLOSE ARTICLE

I Have Received An Incorrect/Broken Item

Incorrect Item:
It is very rare for the wrong item to be shipped out to you but sometimes can happen due to human error.

If you believed you were sent the wrong item, please send a photo of the item and barcode on the packaging to us via email here

If we believe the item is does not match your invoice at the time of ordering, we will arrange for the correct item to be shipped to you and the wrong one returned back to us.

Simply notify us within 7 days of receipt. For smaller items, you will need to return the products. Please ensure that the goods are in their original packaging and have not been used.

Broken/Damaged Item
If your bike or item arrived broken or damaged please inform us immediately by submitting a ticket here with photos and details. We need to approve any work to be done by a local bike shop or by us.

Return standard postage costs can only be approved with prior written agreement by Bikes Online.

In the case of complete bicycles, Bikes Online will arrange the pick up and return of the bike.

Once we have received the products we will confirm the receipt and carry out your instructions as indicated on the returns form, and then refund any postage or courier costs to you.

Depending on your bank, refunds take up to 14 business days for the funds to be returned into your account.

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Returns & Exchanges

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BUYING GUIDES

ORDERS & PAYMENT

SHIPPING & TRACKING

RETURNS & EXCHANGES

WARRANTY PORTAL

ASSEMBLY GUIDES

BIKE CARE

ADJUSTMENTS & FIT

WORKSHOP SERIES

OWNER MANUALS

ARCHIVE

HARDTAIL MTB

DUAL SUSPENSION MTB

ROAD & GRAVEL

PATH & PAVEMENT

E-BIKES

KIDS BIKES

DIRT JUMPERS & BMX

COVID-19 Updates

I Have Received An Incorrect/Broken Item