I Have Received An Incorrect/Broken Item : USA

BUYING GUIDES

Not sure which bike to buy? Let us help you decide.

We can help you find the perfect bike size for you.

Mountain bike technology has improved exponentially in recent years.

Road bikes are one of the simplest forms of bikes on the market.

Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

As simple as a bike can be, a lot of the terminology and names can be quite confusing.

The material of which a frame is constructed will have a huge impact on how it rides.

¿Qué métodos de pago acepta Bikes Online? Bikes Online ofrece varios métodos de pago, incluyendo Visa, Mastercard, American Express, Paypal, Apple Pay y Google Pay.

High-Speed Electric Bikes – Legal Disclosure All bikes listed with assistance up to 28 mph may not be permitted for on-road use in certain US states.

ORDERS & PAYMENT

Bikes Online offers several payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

Bikes Online is a Proven Commercial Partner and Wholesaler We pride ourselves on our ability to import products efficiently.

How does Bikesonline.

SHIPPING & TRACKING

Parts & Accessories Small Parcels Bikes & Bulky Items Standard Shipping Orders over $49 get FREE Standard shipping, Standard = $7.

Shipping of Bikes We now ship bikes to all 50 states, Alaska and Hawaii may incur additional shipping charges.

Once your order has been dispatched from us, you will receive an email with a tracking number from GLS/Tusk, FedEx, or USPS.

Unfortunately we do not ship bikes or anything from our website outside of the lower 48.

When you log in to your account, on the Bikes Online website, you'll notice that orders go through the process below: On Hold - The payment is still being processed, the address may have been entered incorrectly, you used a direct payment from your bank, your credit card may have been declined/review OR if paying with your bank account it takes a few business days to clear.

We require a signature for our deliveries so we prefer commercial addresses where there is someone present all day to receive your order.

RETURNS & EXCHANGES

30-Day Bike Returns We're incredibly confident that you'll love our wide range of bikes; however, if for any reason you don't, we've got you covered with our 30-day return policy.

Outside of the 30 day return offer, bicycles will only be accepted back within 45 days of purchase and only if they are new and unused.

Return Policy As long as the item has not been worn or used, we’re happy to accept it back for a refund or exchange.

Incorrect Item While it is rare, shipping errors can occasionally occur.

If you are going on a cycling holiday or perhaps returning a bike to us as a part of our 30 day bike return – repacking your bike is an important but easy thing to do to ensure that your bike arrives at its destination in perfect condition.

Small part – Once a small part has been returned to Bikes Online, we normally process the exchange or refund within the day Once we put through the refund to our accountant, it can take up to 10 business days for you to see the money.

CONSUMER GUARANTEE

A lot of what defines the consumer guarantee of your specific purchase from Bikes Online depends upon the product’s intended use.

Please contact Bikes Online After Sales Service via our online portal for all consumer guarantee and product support requests.

Please contact Bikes Online After Sales Service via our online Portal for all consumer guarantee and product support requests.

At BikesOnline we are committed to providing you with the best possible prices.

As bike riders, we can all agree - accidents happen.

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

Our Customer Service team can be reached via email, phone or via our Contact us page.

ASSEMBLY GUIDES

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

Assembling your new bike is one of the most exciting tasks ever, we agree.

This article will guide you through how to install the front wheel on your new bike.

Assembling your new bike is one of the most exciting tasks ever, we agree.

Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

This article will guide you through how to install the mudguard on your Fox 36 and 38 suspension forks.

Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

In case you need to re-pack your bike for travelling or shipping, follow this step-by-step guide to ensure it will reach its destination in great shape, by reducing the chances of damage in transit.

BIKE CARE

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

BikesOnline ships complete bikes nationwide, and we’ve partnered with top-rated, trusted bike mechanics to help when needed.

Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

A clean bike is a fast bike.

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Unfortunately we can’t be out riding bikes at all times, we still need to sleep or eat at some point of the day.

Transporting your bike is usually a sign of good times ahead! For that we are more than happy to provide resources on how to transport your bike safely, so there are no hiccups during the journey and you can make the most out of your riding time.

ADJUSTMENTS & FIT

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

Correctly setting up the suspension is crucial for proper handling of your bike.

One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tire pressure periodically.

There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

WORKSHOP SERIES

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

Assembling your new bike is one of the most exciting tasks ever, we agree.

Beside being a lot of fun, bikes are also a way of transport that require regular maintenance just like a motorbike or a car.

Welcome to the Workshop Series.

Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

A lot has been discussed around tubeless tires and how they can be beneficial for a number of reasons.

A clean bike is a fast bike.

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Hey there! We understand your worries, and it's great that you're keeping an eye out for potential issues.

OWNER'S MANUALS

To see the Polygon Bikes User Manuals, click here.

To see the Marin Bikes User Manuals, click here.

Please refer to the links below for more information on your Rockshox components: Rockshox Suspension Setup and Tuning Guide Rockshox/Sram Service Resources Rockshox/Sram User Manuals Rockshox Service Intervals .

Please refer to the links below for more information on your Fox components: Fox Factory Tune Fox Tuning Guides Fox User Manuals Fox Service Intervals .

Please refer to the links below for more information on your SR Suntour components: SR Suntour Owners Manuals SR Suntour SAG Tool SR Suntour General Suspension Fork Manual SR Suntour Rear Shock Owner's Manual .

Please click here for more information on your Shimano components: Shimano Manuals & Technical Documents .

Please click here for more information on your Sram components: Sram Service Archive .

In this article you'll find all technical information, including service instructions for your bike components.

HARDTAIL MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

What size are the wheels? The Premier 4 and 5 come with 27.

What size are the wheels? The Syncline 2, 3 and 5 come with 27.

What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

What size are the wheels? The Cleo 2 comes with 27.

What size are the wheels? The El Roy comes with 29" wheels.

What size are the wheels? The Pine Mountain series come with 29" wheels.

What size are the wheels? The San Quentin series comes with 27.

What size are the wheels? The Team series comes with 29" wheels.

What size are the wheels? The Bobcat Trail series come with 27.

What size are the wheels? The Bolinas Ridge series come with 27.

What size are the wheels? The Wildcat Trail series come with 27.

DUAL SUSPENSION MTB

What size are the wheels? The Siskiu D5 comes in 27.

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

What size are the wheels? The Siskiu T7 and T8 come in 27.

What size are the wheels? The Vander T series across all sizes are 27.

What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

What size are the wheels? Across the entire Rift Zone 27.

What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

ROAD & GRAVEL

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is not tubeless ready, to set up tubeless you'll need a different wheelset or rims.

What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

PATH & PAVEMENT

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

What size are the wheels? The Urbano comes with 20" wheels.

What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

What size are the wheels? The DSX series comes with 700c wheels (29 inch).

What size are the wheels? The San Rafael series comes with 700c wheels (29 inch).

What size are the wheels? The San Anselmo comes with 700c (29 inch) wheels.

What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

What size are the wheels? The Larkspur comes with 27.

E-BIKES

What is the main difference between the N8E and the THOK TK-01R? The main difference between the N8E and the THOK TK-01R is the frame.

What is the main difference between the T7E and the N8E? The main difference between the T7E and the N8E is the drivetrain.

What is the main difference between the T6E and the T7E? The main difference between the T6E and the T7E is the suspension.

The bike comes with 29x2.

What size are the wheels? The Path E comes with 27.

What size are the wheels? The Gili Velo comes with 20" wheels.

What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

What size are the wheels? The Sausalito comes with 650b (27.

What is the best use for the THOK TK-01R? The THOK TK-01R is a great choice for riders who are looking for a high-performance E-MTB.

KIDS BIKES

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What size are the wheels? The Rift Zone Jr.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

DIRT JUMPERS & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

CLOSE ARTICLE

I Have Received An Incorrect/Broken Item

Incorrect Item
While it is rare, shipping errors can occasionally occur.

If you believe you received the wrong item, please begin your return or exchange through our Returns Portal. You will be able to select the reason for your return and follow the guided steps to resolve the issue.

If we confirm that the item does not match your original order, we will arrange to ship the correct item and provide instructions for returning the incorrect one.

Please notify us within 7 days of receiving the item.
For smaller items, customers may be required to return the incorrect product.

All returned goods must be unused and in their original packaging.

Damaged or Broken Item
If your bike or item arrives damaged, please notify us immediately by submitting a support ticket here, including photos and a description of the issue.

We must approve any repair work in advance, whether it is completed by a local bike shop or by our team.

Return postage costs can only be reimbursed if pre-approved in writing by Bikes Online.

For complete bicycles, Bikes Online will arrange pickup and return on your behalf.

Once we receive the returned item, we will:

Confirm receipt,
Follow the instructions provided on your return form.

Refunds
Refunds are processed to your original method of payment or store credit

Depending on your bank, please allow up to 14 business days for the funds to appear in your account.

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BUYING GUIDES

ORDERS & PAYMENT

SHIPPING & TRACKING

RETURNS & EXCHANGES

CONSUMER GUARANTEE

ASSEMBLY GUIDES

BIKE CARE

ADJUSTMENTS & FIT

WORKSHOP SERIES

OWNER'S MANUALS

ARCHIVE

HARDTAIL MTB

DUAL SUSPENSION MTB

ROAD & GRAVEL

PATH & PAVEMENT

E-BIKES

KIDS BIKES

DIRT JUMPERS & BMX

I Have Received An Incorrect/Broken Item