Crash Replacement Program
For that reason, BikesOnline is introducing the BikesOnline Crash Replacement Program. So even when the worst happens, and you are left with a broken bike or damaged parts, we will be there to help you get back on the saddle as quickly as possible, with a significant discount to sweeten things up.
To be eligible for the BikesOnline Crash Replacement Program, you must:
- Be the original owner of a BikesOnline bike.
- Be at fault for the accident.
- Have caused irreparable structural damage to the bike or component that makes it uneconomical to repair.
- Contact our Customer Service team through our Contact Us portal.
- Provide proof of purchase of the bicycle.
- Provide a detailed explanation of the accident and a visual report of the bike and component’s condition, showing the structural damage.
- Once our team reviews your information, we'll reach out and guide you through the purchase of a replacement at a discounted price, applying:
- 20% discount for eligible frames
- 10% off the current price of the equivalent model.
- 10% discount for eligible parts to help get you rolling again.
- We may ask for the damaged bike to be returned or destroyed, to make sure it doesn’t get ridden again.