article_view
HIDE SEARCH RESULTS

Search Results

Quick Links

Orders & Payment

Shipping & Tracking

Returns & Exchanges

Warranty Portal

Submit a Request

swipe
swipe
  • BUYING GUIDES
  • ORDERS & PAYMENT
  • SHIPPING & TRACKING
  • RETURNS & EXCHANGES
  • CONSUMER GUARANTEE
  • ASSEMBLY GUIDES
  • BIKE CARE
  • ADJUSTMENTS & FIT
  • WORKSHOP SERIES
  • OWNER MANUALS
  • ARCHIVE
  • HARDTAIL MTB
  • DUAL SUSPENSION MTB
  • ROAD & GRAVEL
  • PATH & PAVEMENT
  • E-BIKES
  • KIDS BIKES
  • DIRT JUMPERS & BMX
  • COVID-19 Updates

BUYING GUIDES

Not sure which bike to buy? Let us help you decide.

Read more
0%

We can help you find the perfect bike size for you.

Read more
0%

Mountain bike technology has improved exponentially in recent years.

Read more
0%

Road bikes are one of the simplest forms of bikes on the market.

Read more
0%

  Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

Read more
0%

E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

Read more
0%

Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

Read more
0%

If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

Read more
0%

As simple as a bike can be, a lot of the terminology and names can be quite confusing.

Read more
0%

The material of which a frame is constructed will have a huge impact on how it rides.

Read more
0%

ORDERS & PAYMENT

Bikes Online offer a number of payment methods including Visa, Mastercard, American Express, Paypal, Apple Pay, and Google Pay.

Read more
0%

Split payments are accepted between different cards and between credit cards on the same invoice.

Read more
0%

To be eligible to use Afterpay you must: Be an individual who is at least 18 years old (19 years old in Alabama or if you are a ward of the state in Nebraska); Be a resident of the United States and reside within one of the 50 states or the District of Columbia; Be capable of entering into a legally binding contract; Have a valid and verifiable email address and mobile telephone number; Provide a valid delivery address in the United States; and Be authorized to use the Payment Method provided (US-issued debit or credit card and AMEX)   How to use Afterpay: Add your items to the shopping cart and checkout as normal Valid for amounts between $0 and $1000 for first time Afterpay users.

Read more
0%

Bikes Online is a Proven Commercial Partner and Wholesaler We pride ourselves on our ability to import products efficiently.

Read more
0%

NO PURCHASE IS NECESSARY TO ENTER OR WIN.

Read more
0%

How does Bikesonline.

Read more
0%

SHIPPING & TRACKING

Bikes We ship bikes to the lower 48 (this excludes Alaska and Hawaii).

Read more
0%

All products are in stock and ready to ship from our warehouse in California 5-7 day order processing  Expect up to 7 business days for some orders to ship.

Read more
0%

Once your order has been dispatched from us, you will receive an email with a tracking number from FedEx or USPS.

Read more
0%

While we can deliver to both residential and commercial addresses, we recommend that you have your order delivered to a commercial address if you are generally not home during the week.

Read more
0%

Unfortunately we do not ship bikes or anything from our website outside of the lower 48.

Read more
0%

When you log in to your account, on the Bikes Online website, you'll notice that orders go through the process below:    On Hold - The payment is still being processed, the address may have been entered incorrectly, you used a direct payment from your bank, your credit card may have been declined/review OR if paying with your bank account it takes a few business days to clear.

Read more
0%

We require a signature for our deliveries so we prefer commercial addresses where there is someone present all day to receive your order.

Read more
0%

RETURNS & EXCHANGES

We’re so confident that you’ll love our extensive range of bikes, that we’ll let you return the bike for free in the first 14 days if you don’t! That's right, we’ll offer you a full refund for the bike, and also pick it up from you free of charge!    Just make sure you keep the original box and packaging so you can send it back, and make sure you follow the conditions below.

Read more
0%

Outside of the 14 day return offer, bicycles will only be accepted back within 30 days of purchase and only if they are new and unused.

Read more
0%

As long as the item has not been worn or used we're happy to receive it back for a refund or exchange.

Read more
0%

Incorrect Item: It is very rare for the wrong item to be shipped out to you but sometimes can happen due to human error.

Read more
0%

If you are going on a cycling holiday or perhaps returning a bike to us as a part of our 14 day bike return – repacking your bike is an important but easy thing to do to ensure that your bike arrives at its destination in perfect condition.

Read more
0%

Small part – Once a small part has been returned to Bikes Online, we normally process the exchange or refund within the day  Once we put through the refund to our accountant, it can take up to 10 business days for you to see the money.

Read more
0%

We get it, we all love to find deals and save money that's why we have a Post Sale Guarantee! If an item goes on sale within 14 days from the day you purchased, let us know and we’ll issue the difference as Bikes Online store credit, no questions asked.

Read more
0%

CONSUMER GUARANTEE

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

Read more
0%

A lot of what defines the consumer guarantee of your specific purchase from Bikes Online depends upon the product’s intended use.

Read more
0%

Please contact Bikes Online After Sales Service via our online portal for all consumer guarantee and product support requests.

Read more
0%

Please contact Bikes Online After Sales Service via our online Portal for all consumer guarantee and product support requests.

Read more
0%

Our Customer Service team can be reached via email, phone or live chat.

Read more
0%

ASSEMBLY GUIDES

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

Read more
0%

Assembling your new bike is one of the most exciting tasks ever, we agree.

Read more
0%

This article will guide you through how to install the front wheel on your new bike.

Read more
0%

Assembling your new bike is one of the most exciting tasks ever, we agree.

Read more
0%

Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

Read more
0%

This article will guide you through how to install the basket on your Polygon Sierra Oosten.

Read more
0%

This article will guide you through how to install the mudguards on your Polygon Sierra Oosten.

Read more
0%

Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

Read more
0%

In case you need to re-pack your bike for travelling or shipping, follow this step-by-step guide to ensure it will reach its destination in great shape, by reducing the chances of damage in transit.

Read more
0%

BIKE CARE

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

Read more
0%

Bikes Online sell and ship complete bicycles to all states in the US.

Read more
0%

Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

Read more
0%

A clean bike is a fast bike.

Read more
0%

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Read more
0%

Unfortunately we can’t be out riding bikes at all times, we still need to sleep or eat at some point of the day.

Read more
0%

Transporting your bike is usually a sign of good times ahead! For that we are more than happy to provide resources on how to transport your bike safely, so there are no hiccups during the journey and you can make the most out of your riding time.

Read more
0%

ADJUSTMENTS & FIT

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

Read more
0%

After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

Read more
0%

Correctly setting up the suspension is crucial for proper handling of your bike.

Read more
0%

.

Read more
0%

One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tire pressure periodically.

Read more
0%

There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

Read more
0%

WORKSHOP SERIES

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

Read more
0%

Assembling your new bike is one of the most exciting tasks ever, we agree.

Read more
0%

Beside being a lot of fun, bikes are also a way of transport that require regular maintenance just like a motorbike or a car.

Read more
0%

Welcome to the Workshop Series.

Read more
0%

Welcome to the Workshop Series.

Read more
0%

Welcome to the Workshop Series.

Read more
0%

Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

Read more
0%

A lot has been discussed around tubeless tires and how they can be beneficial for a number of reasons.

Read more
0%

A clean bike is a fast bike.

Read more
0%

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Read more
0%

OWNER MANUALS

To see the Polygon Bikes User Manuals, click here.

Read more
0%

To see the Marin Bikes User Manuals, click here.

Read more
0%

Please refer to the links below for more information on your Rockshox components:   Rockshox Suspension Setup and Tuning Guide Rockshox/Sram Service Resources Rockshox/Sram User Manuals Rockshox Service Intervals .

Read more
0%

Please refer to the links below for more information on your Fox components:  Fox Factory Tune Fox Tuning Guides Fox User Manuals Fox Service Intervals     .

Read more
0%

Please refer to the links below for more information on your SR Suntour components:   SR Suntour Owners Manuals SR Suntour SAG Tool SR Suntour General Suspension Fork Manual SR Suntour Rear Shock Owner's Manual .

Read more
0%

Please click here for more information on your Shimano components: Shimano Manuals & Technical Documents .

Read more
0%

Please click here for more information on your Sram components: Sram Service Archive .

Read more
0%

In this article you'll find all technical information, including service instructions for your bike components.

Read more
0%

ARCHIVE

To see Polygon Bike Archive, click here.

Read more
0%

To see Marin Bike Archive, click here.

Read more
0%

Please click here for the Rockshox archive.

Read more
0%

Please click here for the Fox archive: Fox Archive .

Read more
0%

Please click here for the SR Suntour archive: SR Suntour Archive .

Read more
0%

HARDTAIL MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

Read more
0%

What size are the wheels? The Premier 4 and 5 come with 27.

Read more
0%

What size are the wheels? The Syncline 2, 3 and 5 come with 27.

Read more
0%

What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

Read more
0%

What size are the wheels? The Cleo 2 comes with 27.

Read more
0%

What size are the wheels? The El Roy comes with 29" wheels.

Read more
0%

What size are the wheels? The Pine Mountain series come with 29" wheels.

Read more
0%

What size are the wheels? The San Quentin series comes with 27.

Read more
0%

What size are the wheels? The Team series comes with 29" wheels.

Read more
0%

What size are the wheels? The Bobcat Trail series come with 27.

Read more
0%

What size are the wheels? The Bolinas Ridge series come with 27.

Read more
0%

What size are the wheels? The Wildcat Trail series come with 27.

Read more
0%

DUAL SUSPENSION MTB

What size are the wheels? The Siskiu D5 comes in 27.

Read more
0%

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

Read more
0%

What size are the wheels? The Siskiu T7 and T8 come in 27.

Read more
0%

What size are the wheels? The Vander T series across all sizes are 27.

Read more
0%

What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

Read more
0%

What size are the wheels? Across the entire Rift Zone 27.

Read more
0%

What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

Read more
0%

What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

Read more
0%

ROAD & GRAVEL

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

Read more
0%

What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

Read more
0%

What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is not tubeless ready, to set up tubeless you'll need a different wheelset or rims.

Read more
0%

What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

Read more
0%

What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

Read more
0%

What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

Read more
0%

What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

Read more
0%

What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

Read more
0%

PATH & PAVEMENT

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

Read more
0%

What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

Read more
0%

What size are the wheels? The Urbano comes with 20" wheels.

Read more
0%

What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

Read more
0%

What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

Read more
0%

What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

Read more
0%

What size are the wheels? The DSX series comes with 700c wheels (29 inch).

Read more
0%

What size are the wheels? The San Rafael series comes with 700c wheels (29 inch).

Read more
0%

What size are the wheels? The San Anselmo comes with 700c (29 inch) wheels.

Read more
0%

What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

Read more
0%

What size are the wheels? The Larkspur comes with 27.

Read more
0%

What size are the wheels? The Larkspur comes with 27.

Read more
0%

E-BIKES

The bike comes with 29x2.

Read more
0%

What size are the wheels? The Gili Velo comes with 20" wheels.

Read more
0%

What size are the wheels? The Path E comes with 27.

Read more
0%

What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

Read more
0%

What size are the wheels? The Sausalito comes with 650b (27.

Read more
0%

KIDS BIKES

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What size are the wheels? The Rift Zone Jr.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

DIRT JUMPERS & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 26 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 20 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 20 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 26 inch wheels.

Read more
0%

COVID-19 Updates

Bikes Online response to COVID-19 These are certainly different times than we are used to, but as a community, this new environment is one that we are more than capable of adapting to.

Read more
0%
CLOSE ARTICLE

Polygon MT Bromo Series

The bike comes with 29x2.6” tires front and rear. Can I fit 27.5+ wheels to convert it to a ‘mullet’ or full plus tire set up?

The frame has clearance for a 27.5x2.8" tire so a mullet (29” front, 27.5+ rear) is possible. However, the diameter of a 27.5x2.8" tire is significantly smaller than the standard 29x2.6" tire, hence changing to a mullet set up would reduce BB height and pedal to ground clearance while also slackening both the effective seat and head tube angles. The fork will also fit a 27.5+ tire, however, this is highly discouraged as the BB drop would become dangerously low. We recommend staying ready for business with 29" all-round.


Can I use a different rear shock?

Most 205mm x 65mm Trunnion Mount shocks should fit. The leverage curve can work well with a coil shock. However, it’s worth noting that Polygon has Fox tune the stock rear shocks to work best with the specific bike model, so a standard tune replacement shock may not offer optimised performance.


Can I change the fork?

You’ll need to use an e-MTB rated fork to ensure it is strong enough to withstand the additional forces and punishment that can be encountered by e-MTBs. The standard forks are 160mm travel, but you can run up to 170mm travel if you like. You cannot use a dual crown fork as the frame is not designed or tested to withstand the different loads.


Can Mt Bromo N fit a chainguide?

For sure. In fact, both N7 and N8 models come equipped with an e*thirteen E*Spec Plus top guide. The chain guide mounts directly to the drive unit and the bolt pattern is different to traditional ISCG/05, so most ‘normal’ chain guides are not compatible.


What size rotors can I use?

You can run up to 220mm rotors front and rear. While you can downsize from the standard 203mm to 180mm, we suggest not to.


How do I adjust the seat post insertion depth?

Remove the battery from the downtube using a 4mm hex key. Slightly loosen the fixing bolt of the cable guide where the dropper post cable enters the downtube. Loosen the seat post collar bolt. Locate the dropper post cable inside the downtube and gently push or pull the cable from this point to assist with lowering or raising the seat post position within the seat tube. Once the correct seat post height is set, tighten the seat post collar to 7Nm, tighten the cable guide and re-install the battery.


How do I remove the battery?

Insert a 4mm Allen key into the hole above the battery cover on the underside of the downtube. Rotate it in the direction depicted by the arrow to release the battery lock. This will allow the battery to hang slightly down from the tube, creating access to the battery release lever at the top of the battery. Be sure to use two hands when releasing the battery as it’s quite heavy and shouldn’t be dropped.


How do I install the battery?

Ensure the battery connections are clean and dry. Install the base of the battery into the lower mount closest to the motor, then press the top of the battery into the downtube until you hear and feel a “click”. Then your battery is installed.


How do I charge the battery?

The battery can be charged either installed in the bike, via the charging port on the left side in front of the motor, or detached from the bike using the additional connection port supplied with the charger.


I like to ride in mud, are the electronics weather-proof?

Yes. The SHIMANO STEPS systems are waterproof for use under normal riding conditions, including heavy rain. Please do not use a high pressure washer to clean your bike.


How fast can I ride?

When gravity is on your side, there is no limiting your speed beyond that of a “normal” MTB with 160mm of awesome suspension. As far as motor assistance is concerned, the Shimano STEPS systems will provide motor assistance up to 20mph (32km/h) in the USA and Indonesia, or 25 km/h in Europe and Australia.


How far can I ride?

The range of any e-MTB depends on many variables, including terrain, gradients, rider weight, assistance mode, rider input, ambient temperature, etc. While 100km adventures are definitely achievable aboard the Mt Bromo N, we recommend using the Range overview on the display for the best estimate. The range overview is recalculated continuously by calculating speed, rider behaviour and power consumption. This means that range overview makes a prediction, which can vary depending on these different factors.


Can the Mt Bromo N fit a larger battery?

No, Mt Bromo N was designed around Shimano’s BT-E8035 504Wh battery as it helps Bromo hit the sweet spot of lighter weight for agility, attainable price points while still offering enough capacity for very big rides. The larger 630Wh battery is too long to fit in the frame.


Can I get a spare battery?

Yes. A BT-E8035 504Wh battery can be purchased through your Polygon retailer or most good bike shops. The bolt on battery cover (Article Code #733723) will need to be purchased through Polygon or a Polygon retailer.


Can I run a headlight from the Shimano battery?

Yes. Shimano approved front lights can be connected to ports in the STEPS drive unit (motor). This requires significant internal routing and e-system component removal so we recommend having this upgrade made by a certified Shimano STEPS workshop.


The display states W013 error code and the motor has no power. How can I fix it?

W013 is likely the most common error for first time STEPS users. Officially, W013 means Initialization of torque sensor not completed successfully. Don’t fret. It typically occurs when the system is turned on while a load is applied to the crankset. Try turning the system off, ensuring your foot is not on a pedal and the cranks or pedals are not leaning on the ground or against a wall; then turn the system back on again. This should solve the issue. If you still see the issue try a 'hard reset' - press the power button for 12 seconds and power on once again. If W013 or any other error code persists, contact your place of purchase or a certified Shimano STEPS workshop.


I want my drivetrain to last a long time. Are there any tricks to smooth shifting on an e-MTB?

While Shimano’s HYPERGLIDE+ 1x12 drivetrains offer very smooth shifting even under the load of EP8’s 85Nm, we recommend only shifting one gear at a time (up or down the cassette) and try to back off the power through the cranks a little as the integrated torque sensor will immediately react and also back off the motor’s power. Trail mode is much more intuitive with this than Boost mode. We recommend saving Boost mode for cranking straight up big climbs where gear shifting is limited.