National Service Network : USA

BUYING GUIDES

Not sure which bike to buy? Let us help you decide.

We can help you find the perfect bike size for you.

Mountain bike technology has improved exponentially in recent years.

Road bikes are one of the simplest forms of bikes on the market.

Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

As simple as a bike can be, a lot of the terminology and names can be quite confusing.

The material of which a frame is constructed will have a huge impact on how it rides.

ORDERS & PAYMENT

Bikes Online offer a number of payment methods including Visa, Mastercard, American Express, Paypal, Apple Pay, and Google Pay.

Split payments are accepted between different cards and between credit cards on the same invoice.

To be eligible to use Afterpay you must: Be an individual who is at least 18 years old (19 years old in Alabama or if you are a ward of the state in Nebraska); Be a resident of the United States and reside within one of the 50 states or the District of Columbia; Be capable of entering into a legally binding contract; Have a valid and verifiable email address and mobile telephone number; Provide a valid delivery address in the United States; and Be authorized to use the Payment Method provided (US-issued debit or credit card and AMEX) How to use Afterpay: Add your items to the shopping cart and checkout as normal Valid for amounts between $0 and $1000 for first time Afterpay users.

Bikes Online is a Proven Commercial Partner and Wholesaler We pride ourselves on our ability to import products efficiently.

NO PURCHASE IS NECESSARY TO ENTER OR WIN.

How does Bikesonline.

SHIPPING & TRACKING

Bikes We ship bikes to the lower 48 (this excludes Alaska and Hawaii).

All products are in stock and ready to ship from our warehouse in California 5-7 day order processing Expect up to 7 business days for some orders to ship.

Once your order has been dispatched from us, you will receive an email with a tracking number from FedEx or USPS.

While we can deliver to both residential and commercial addresses, we recommend that you have your order delivered to a commercial address if you are generally not home during the week.

Unfortunately we do not ship bikes or anything from our website outside of the lower 48.

When you log in to your account, on the Bikes Online website, you'll notice that orders go through the process below: On Hold - The payment is still being processed, the address may have been entered incorrectly, you used a direct payment from your bank, your credit card may have been declined/review OR if paying with your bank account it takes a few business days to clear.

We require a signature for our deliveries so we prefer commercial addresses where there is someone present all day to receive your order.

RETURNS & EXCHANGES

We’re so confident that you’ll love our extensive range of bikes, that we’ll let you return the bike for free in the first 14 days if you don’t! That's right, we’ll offer you a full refund for the bike, and also pick it up from you free of charge! Just make sure you keep the original box and packaging so you can send it back, and make sure you follow the conditions below.

Outside of the 14 day return offer, bicycles will only be accepted back within 30 days of purchase and only if they are new and unused.

As long as the item has not been worn or used we're happy to receive it back for a refund or exchange.

Incorrect Item: It is very rare for the wrong item to be shipped out to you but sometimes can happen due to human error.

If you are going on a cycling holiday or perhaps returning a bike to us as a part of our 14 day bike return – repacking your bike is an important but easy thing to do to ensure that your bike arrives at its destination in perfect condition.

Small part – Once a small part has been returned to Bikes Online, we normally process the exchange or refund within the day Once we put through the refund to our accountant, it can take up to 10 business days for you to see the money.

We get it, we all love to find deals and save money that's why we have a Post Sale Guarantee! If an item goes on sale within 14 days from the day you purchased, let us know and we’ll issue the difference as Bikes Online store credit, no questions asked.

CONSUMER GUARANTEE

A lot of what defines the consumer guarantee of your specific purchase from Bikes Online depends upon the product’s intended use.

Please contact Bikes Online After Sales Service via our online portal for all consumer guarantee and product support requests.

Please contact Bikes Online After Sales Service via our online Portal for all consumer guarantee and product support requests.

Our Customer Service team can be reached via email, phone or live chat.

ASSEMBLY GUIDES

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

Assembling your new bike is one of the most exciting tasks ever, we agree.

This article will guide you through how to install the front wheel on your new bike.

Assembling your new bike is one of the most exciting tasks ever, we agree.

Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

This article will guide you through how to install the basket on your Polygon Sierra Oosten.

This article will guide you through how to install the mudguards on your Polygon Sierra Oosten.

Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

In case you need to re-pack your bike for travelling or shipping, follow this step-by-step guide to ensure it will reach its destination in great shape, by reducing the chances of damage in transit.

BIKE CARE

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

Bikes Online sell and ship complete bicycles to all states in the US.

Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

A clean bike is a fast bike.

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Unfortunately we can’t be out riding bikes at all times, we still need to sleep or eat at some point of the day.

Transporting your bike is usually a sign of good times ahead! For that we are more than happy to provide resources on how to transport your bike safely, so there are no hiccups during the journey and you can make the most out of your riding time.

ADJUSTMENTS & FIT

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

Correctly setting up the suspension is crucial for proper handling of your bike.

One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tire pressure periodically.

There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

WORKSHOP SERIES

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

Assembling your new bike is one of the most exciting tasks ever, we agree.

Beside being a lot of fun, bikes are also a way of transport that require regular maintenance just like a motorbike or a car.

Welcome to the Workshop Series.

Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

A lot has been discussed around tubeless tires and how they can be beneficial for a number of reasons.

A clean bike is a fast bike.

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

OWNER MANUALS

To see the Polygon Bikes User Manuals, click here.

To see the Marin Bikes User Manuals, click here.

Please refer to the links below for more information on your Rockshox components: Rockshox Suspension Setup and Tuning Guide Rockshox/Sram Service Resources Rockshox/Sram User Manuals Rockshox Service Intervals .

Please refer to the links below for more information on your Fox components: Fox Factory Tune Fox Tuning Guides Fox User Manuals Fox Service Intervals .

Please refer to the links below for more information on your SR Suntour components: SR Suntour Owners Manuals SR Suntour SAG Tool SR Suntour General Suspension Fork Manual SR Suntour Rear Shock Owner's Manual .

Please click here for more information on your Shimano components: Shimano Manuals & Technical Documents .

Please click here for more information on your Sram components: Sram Service Archive .

In this article you'll find all technical information, including service instructions for your bike components.

HARDTAIL MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

What size are the wheels? The Premier 4 and 5 come with 27.

What size are the wheels? The Syncline 2, 3 and 5 come with 27.

What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

What size are the wheels? The Cleo 2 comes with 27.

What size are the wheels? The El Roy comes with 29" wheels.

What size are the wheels? The Pine Mountain series come with 29" wheels.

What size are the wheels? The San Quentin series comes with 27.

What size are the wheels? The Team series comes with 29" wheels.

What size are the wheels? The Bobcat Trail series come with 27.

What size are the wheels? The Bolinas Ridge series come with 27.

What size are the wheels? The Wildcat Trail series come with 27.

DUAL SUSPENSION MTB

What size are the wheels? The Siskiu D5 comes in 27.

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

What size are the wheels? The Siskiu T7 and T8 come in 27.

What size are the wheels? The Vander T series across all sizes are 27.

What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

What size are the wheels? Across the entire Rift Zone 27.

What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

ROAD & GRAVEL

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is not tubeless ready, to set up tubeless you'll need a different wheelset or rims.

What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

PATH & PAVEMENT

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

What size are the wheels? The Urbano comes with 20" wheels.

What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

What size are the wheels? The DSX series comes with 700c wheels (29 inch).

What size are the wheels? The San Rafael series comes with 700c wheels (29 inch).

What size are the wheels? The San Anselmo comes with 700c (29 inch) wheels.

What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

What size are the wheels? The Larkspur comes with 27.

E-BIKES

The bike comes with 29x2.

What size are the wheels? The Gili Velo comes with 20" wheels.

What size are the wheels? The Path E comes with 27.

What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

What size are the wheels? The Sausalito comes with 650b (27.

KIDS BIKES

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What size are the wheels? The Rift Zone Jr.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

DIRT JUMPERS & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

What size are the wheels? This model is fitted with 20 inch wheels.

What size are the wheels? This model is fitted with 26 inch wheels.

COVID-19 Updates

Bikes Online response to COVID-19 These are certainly different times than we are used to, but as a community, this new environment is one that we are more than capable of adapting to.

CLOSE ARTICLE

National Service Network

Bikes Online sell and ship complete bicycles to all states in the US. Because all our customers are scattered throughout the USA, we are unable to offer mechanical assistance to all our customers.

Bikes Online have selected the best reviewed and most trusted bike mechanics in the business to help you out when something is not quite right with your bike. Below, you can see a link to BikeRepair.com , a website that collects customer reviews and advertises the best bike shops in the business. BikeRepair.com also invites you to recommend a local bike shop whom you have had a good experience.

https://www.bikerepair.com/us

Velofix in another great option for riders on the move. Velofix has a wide and ever-growing network of mobile mechanics who can either drive to you or arrange a place and location to meet with you. Below, you can find a list of all Velofix mechanics. You can call Velofix directly and asked to be directed to the nearest mechanic.

Phone: 1-855-835-6349 (855-VELOFIX)

State	City	Mechanic	Email
Arizona	Phoenix	Kirby Wisdom	N/A
Arkansas	Northwest Arkansas	Adam Miller	adam.miller@velofix.com
California	Central Coast	John Olsen	centralcoast@velofix.com
California	Corona and Temecula	Thai Nguyen	thai.nguyen@velofix.com
California	East Bay	Eric	eastbay@velofix.com
California	Los Angeles	Jim Huth	la@velofix.com
California	Los Angeles	Garret Clark	la@velofix.com
California	Los Angeles	Harry Gandolfo	la@velofix.com
California	Los Angeles	Keith Grine	la@velofix.com
California	Los Angeles	Charlie Gray	la@velofix.com
California	Pasadena	Mark	markb@velofix.com
California	Sacramento	Jack Cauthen	jack.cauthen@velofix.com
California	Sacramento	Ed Kurzenski	ed@velofix.com
California	Sacramento	Jordan Graham	jordan.graham@velofix.com
California	San Diego	Brett Lindstrom	brett.lindstrom@velofix.com
California	San Diego North County	Paul Dunlap	info.sd@velofix.com
California	San Francisco/Marin County	Doug Daigle	doug@velofix.com
California	Silicon Valley	Shane Stent	siliconvalley@velofix.com
California	South Orange County	Jon Draheim	jon.d@velofix.com
California	Upland	Alvin and Oscar	oscario.purnawan@velofix.com
California	Wine Country	Cory Farrer	cory.farrer@velofix.com
Colorado	Boulder/Fort Collins	Trent Newcomer	trent@velofix.com
Colorado	Colorado Springs	Jon Harp	jon.harp@velofix.com
Colorado	Denver	Trent Newcomer	trent@velofix.com
Connecticut	Southern Connecticut	Jeremy Brittain	jeremy.brittain@velofix.com
District Of Columbia	DMV	Alex Haymann	DMV@velofix.com
Florida	Orlando	Jarrod and Jen Cooper	cooper@velofix.com
Florida	South Florida	Trenton Greene	trenton.greene@velofix.com
Florida	Space Coast	Craig	craig@velofix.com
Georgia	Atlanta	Blake Williams	blake.williams@velofix.com
Georgia	Atlanta North	Blake Williams	blake.williams@velofix.com
Hawaii	Kona	Nick Nelson	nicknelson@velofix.com
Illinois	Chicago North Shore	Phil	phil@velofix.com
Indiana
Kentucky	Louiseville	Kirk Johnson	kirk.johnson@velofix.com
Massachusetts	Boston	Guenther	guenther@velofix.com
Massachusetts	South coast RI MA	Mike Lee	mikelee@velofix.com
Michigan	Detroit	Mike Dega	mikedega@velofix.com
Missouri	St Louis	Francesca	francesca@velofix.com
Nevada	Las Vegas West	Tracy Fossen	Tracy.Fossen@velofix.com
New York	Albany	Karl Miller	karl.miller@velofix.com
New York	New York Metro	Daniel Fisk	nymetro@velofix.com
New York	New York Metro	Jesse Lozzio	nymetro@velofix.com
North Carolina	CLT metro	Todd Hudson	todd.hudson@velofix.com
Ohio	Cincinnati	Robert	grant@velofix.com
Ohio	Cleaveland	Paul Hamad	jake@velofix.com
Oregon	Cascades	Pete Donley	cascades@velofix.com
Oregon	Cascades	Luke DeMoe	cascades@velofix.com
Oregon	Portland	Brian Link	Brian@velofix.com
Pennsylvania
Rhode Island	South Coast RI/MA	Mike Lee	mikelee@velofix.com
Tennessee	Nashville	Jim Troutt	nashville@velofix.com
Texas	Austin
Texas	Clear lake	Jason Henson	jayson.henson@velofix.com
Texas	Dallas /Fort Worth	Andy Quick	dfwinfo@velofix.com
Texas	Dallas /Fort Worth	Robert Morales	dfwinfo@velofix.com
Texas	Dallas /Fort Worth	Darell Steward	dfwinfo@velofix.com
Texas	San Antonio
Utah	Ogden	Travis Vandongen	travis.vandongen@velofix.com
Utah	Park City	Brian Thomas
Utah	Salt Lake City	Brian Thomas
Virginia	DMV	Cris Myers	DMV@velofix.com
Virginia	DMV	Jon Chamot	DMV@velofix.com
Virginia	DMV	Munjeet	DMV@velofix.com
Virginia	DMV	Nilofer	DMV@velofix.com
Virginia	DMV	Nastaran	DMV@velofix.com
Washington	Clark County	Jamie Richards
Washington	Samammish	Roy Norby	roy.norby@velofix.com
Washington	Seattle	Kyle	kyle@velofix.com
Washington	Seattle	Andrew	kyle@velofix.com
Washington	Spokane	Grafton	grafton@velofix.com
Wisconsin	Madison	Erik Elmer	Madison@velofix.com

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Orders & Payment

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Returns & Exchanges

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Submit a Request

BUYING GUIDES

ORDERS & PAYMENT

SHIPPING & TRACKING

RETURNS & EXCHANGES

CONSUMER GUARANTEE

ASSEMBLY GUIDES

BIKE CARE

ADJUSTMENTS & FIT

WORKSHOP SERIES

OWNER MANUALS

ARCHIVE

HARDTAIL MTB

DUAL SUSPENSION MTB

ROAD & GRAVEL

PATH & PAVEMENT

E-BIKES

KIDS BIKES

DIRT JUMPERS & BMX

COVID-19 Updates

National Service Network

https://www.bikerepair.com/us