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What does the status of my order mean?

When you log in to your account on Bikes Online website, you'll notice that orders go through the process below: 

 

On Hold - The payment is still being processed, the address may have been entered incorrectly, you used a direct payment from your bank, your credit card may have been declined/review OR if paying with your bank account it takes a few business days to clear. We will be in touch if we need more information from you before shipping the order out.  

Pick - The order is in the processing phase and can take between five (5) to seven (7) business days to move to pack then to dispatched. 

Pack - The order is being prepared for shipment by the warehouse staff. 

Dispatched - The item was shipped and is now with FedEx or USPS

Backorder Approved - A pre-order was made and we approved it for backorder. It is coming from our factory to our warehouse in California. We do our best to get it out on the estimated shipping date that was noted when you placed your pre-order. There are unforeseen circumstances that may delay this so we post an ESTIMATED ship date, not a guaranteed ship date. 

Please allow up to a day or two for order status' to update

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