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  • BUYING GUIDES
  • ORDERS & PAYMENT
  • SHIPPING & TRACKING
  • RETURNS & EXCHANGES
  • CONSUMER GUARANTEE
  • ASSEMBLY GUIDES
  • BIKE CARE
  • ADJUSTMENTS & FIT
  • WORKSHOP SERIES
  • OWNER'S MANUALS
  • ARCHIVE
  • HARDTAIL MTB
  • DUAL SUSPENSION MTB
  • ROAD & GRAVEL
  • PATH & PAVEMENT
  • E-BIKES
  • KIDS BIKES
  • DIRT JUMPERS & BMX
  • No updates at this time

BUYING GUIDES

Not sure which bike to buy? Let us help you decide.

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We can help you find the perfect bike size for you.

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Mountain bike technology has improved exponentially in recent years.

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Road bikes are one of the simplest forms of bikes on the market.

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  Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

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E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

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Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

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If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

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As simple as a bike can be, a lot of the terminology and names can be quite confusing.

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The material of which a frame is constructed will have a huge impact on how it rides.

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ORDERS & PAYMENT

Bikes Online offer a number of payment methods including Visa, Mastercard, American Express, Paypal, Apple Pay, and Google Pay.

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Split payments are accepted between different cards and between credit cards on the same invoice.

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To be eligible to use Afterpay you must: Be an individual who is at least 18 years old (19 years old in Alabama or if you are a ward of the state in Nebraska); Be a resident of the United States and reside within one of the 50 states or the District of Columbia; Be capable of entering into a legally binding contract; Have a valid and verifiable email address and mobile telephone number; Provide a valid delivery address in the United States; and Be authorized to use the Payment Method provided (US-issued debit or credit card and AMEX)   How to use Afterpay: Add your items to the shopping cart and checkout as normal Valid for amounts between $0 and $1000 for first time Afterpay users.

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Bikes Online is a Proven Commercial Partner and Wholesaler We pride ourselves on our ability to import products efficiently.

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NO PURCHASE IS NECESSARY TO ENTER OR WIN.

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How does Bikesonline.

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SHIPPING & TRACKING

Bikes We ship bikes to the lower 48 (this excludes Alaska and Hawaii).

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Shipping of Bikes We ship bikes to the lower 48 (this excludes Alaska and Hawaii).

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Once your order has been dispatched from us, you will receive an email with a tracking number from FedEx or USPS.

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Unfortunately we do not ship bikes or anything from our website outside of the lower 48.

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When you log in to your account, on the Bikes Online website, you'll notice that orders go through the process below:    On Hold - The payment is still being processed, the address may have been entered incorrectly, you used a direct payment from your bank, your credit card may have been declined/review OR if paying with your bank account it takes a few business days to clear.

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We require a signature for our deliveries so we prefer commercial addresses where there is someone present all day to receive your order.

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RETURNS & EXCHANGES

We’re so confident that you’ll love our extensive range of bikes, that we’ll let you return the bike for free in the first 14 days if you don’t! That's right, we’ll offer you a full refund for the bike, and also pick it up from you free of charge!    Just make sure you keep the original box and packaging so you can send it back, and make sure you follow the conditions below.

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Outside of the 14 day return offer, bicycles will only be accepted back within 30 days of purchase and only if they are new and unused.

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As long as the item has not been worn or used we're happy to receive it back for a refund or exchange.

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Incorrect Item: It is very rare for the wrong item to be shipped out to you but sometimes can happen due to human error.

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If you are going on a cycling holiday or perhaps returning a bike to us as a part of our 14 day bike return – repacking your bike is an important but easy thing to do to ensure that your bike arrives at its destination in perfect condition.

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Small part – Once a small part has been returned to Bikes Online, we normally process the exchange or refund within the day  Once we put through the refund to our accountant, it can take up to 10 business days for you to see the money.

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We get it, we all love to find deals and save money that's why we have a Post Sale Guarantee! If an item goes on sale within 14 days from the day you purchased, let us know and we’ll issue the difference as Bikes Online store credit, no questions asked.

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CONSUMER GUARANTEE

A lot of what defines the consumer guarantee of your specific purchase from Bikes Online depends upon the product’s intended use.

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Please contact Bikes Online After Sales Service via our online portal for all consumer guarantee and product support requests.

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Please contact Bikes Online After Sales Service via our online Portal for all consumer guarantee and product support requests.

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As bike riders we can all agree - accidents happen - and as much as we would love to avoid it, sometimes they are inevitable.

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The frequency you should get your bike serviced will vary depending on the frequency you ride it.

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Our Customer Service team can be reached via email, phone or live chat.

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ASSEMBLY GUIDES

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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This article will guide you through how to install the front wheel on your new bike.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

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This article will guide you through how to install the basket on your Polygon Sierra Oosten.

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This article will guide you through how to install the mudguards on your Polygon Sierra Oosten.

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Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

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In case you need to re-pack your bike for travelling or shipping, follow this step-by-step guide to ensure it will reach its destination in great shape, by reducing the chances of damage in transit.

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BIKE CARE

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

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Bikes Online sell and ship complete bicycles to all states in the US.

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Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

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A clean bike is a fast bike.

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Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

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Unfortunately we can’t be out riding bikes at all times, we still need to sleep or eat at some point of the day.

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Transporting your bike is usually a sign of good times ahead! For that we are more than happy to provide resources on how to transport your bike safely, so there are no hiccups during the journey and you can make the most out of your riding time.

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ADJUSTMENTS & FIT

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

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After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

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Correctly setting up the suspension is crucial for proper handling of your bike.

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One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tire pressure periodically.

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There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

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WORKSHOP SERIES

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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Beside being a lot of fun, bikes are also a way of transport that require regular maintenance just like a motorbike or a car.

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Welcome to the Workshop Series.

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Welcome to the Workshop Series.

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Welcome to the Workshop Series.

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Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

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A lot has been discussed around tubeless tires and how they can be beneficial for a number of reasons.

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A clean bike is a fast bike.

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Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

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OWNER'S MANUALS

To see the Polygon Bikes User Manuals, click here.

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To see the Marin Bikes User Manuals, click here.

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Please refer to the links below for more information on your Rockshox components:   Rockshox Suspension Setup and Tuning Guide Rockshox/Sram Service Resources Rockshox/Sram User Manuals Rockshox Service Intervals .

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Please refer to the links below for more information on your Fox components:  Fox Factory Tune Fox Tuning Guides Fox User Manuals Fox Service Intervals     .

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Please refer to the links below for more information on your SR Suntour components:   SR Suntour Owners Manuals SR Suntour SAG Tool SR Suntour General Suspension Fork Manual SR Suntour Rear Shock Owner's Manual .

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Please click here for more information on your Shimano components: Shimano Manuals & Technical Documents .

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Please click here for more information on your Sram components: Sram Service Archive .

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In this article you'll find all technical information, including service instructions for your bike components.

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ARCHIVE

To see Polygon Bike Archive, click here.

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To see Marin Bike Archive, click here.

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Please click here for the Rockshox archive.

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Please click here for the Fox archive: Fox Archive .

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Please click here for the SR Suntour archive: SR Suntour Archive .

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HARDTAIL MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

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What size are the wheels? The Premier 4 and 5 come with 27.

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What size are the wheels? The Syncline 2, 3 and 5 come with 27.

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What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

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What size are the wheels? The Cleo 2 comes with 27.

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What size are the wheels? The El Roy comes with 29" wheels.

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What size are the wheels? The Pine Mountain series come with 29" wheels.

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What size are the wheels? The San Quentin series comes with 27.

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What size are the wheels? The Team series comes with 29" wheels.

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What size are the wheels? The Bobcat Trail series come with 27.

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What size are the wheels? The Bolinas Ridge series come with 27.

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What size are the wheels? The Wildcat Trail series come with 27.

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DUAL SUSPENSION MTB

What size are the wheels? The Siskiu D5 comes in 27.

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What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

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What size are the wheels? The Siskiu T7 and T8 come in 27.

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What size are the wheels? The Vander T series across all sizes are 27.

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What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

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What size are the wheels? Across the entire Rift Zone 27.

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What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

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What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

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ROAD & GRAVEL

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

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What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

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What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is not tubeless ready, to set up tubeless you'll need a different wheelset or rims.

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What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

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What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

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What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

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What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

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What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

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PATH & PAVEMENT

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

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What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

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What size are the wheels? The Urbano comes with 20" wheels.

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What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

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What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

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What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

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What size are the wheels? The DSX series comes with 700c wheels (29 inch).

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What size are the wheels? The San Rafael series comes with 700c wheels (29 inch).

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What size are the wheels? The San Anselmo comes with 700c (29 inch) wheels.

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What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

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What size are the wheels? The Larkspur comes with 27.

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What size are the wheels? The Larkspur comes with 27.

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E-BIKES

The bike comes with 29x2.

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What size are the wheels? The Gili Velo comes with 20" wheels.

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What size are the wheels? The Path E comes with 27.

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What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

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What size are the wheels? The Sausalito comes with 650b (27.

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KIDS BIKES

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What size are the wheels? The Rift Zone Jr.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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DIRT JUMPERS & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

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What size are the wheels? This model is fitted with 26 inch wheels.

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What size are the wheels? This model is fitted with 20 inch wheels.

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What size are the wheels? This model is fitted with 20 inch wheels.

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What size are the wheels? This model is fitted with 26 inch wheels.

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No updates at this time

CLOSE ARTICLE

Parts And Accessories Consumer Guarantee

Please contact Bikes Online After Sales Service via our online Portal for all consumer guarantee and product support requests.

These terms and conditions apply to standard consumer guaranties of products purchased from www.bikesonline.com, excluding Bicycles. For consumer guarantee information regarding Bicycles, please refer to the Bicycles Consumer Guarantee policy.

In the event that you have a consumer guarantee claim in respect of a product delivered within US, you will be asked to return the relevant Product to the Bikes Online warehouse.

These Terms and Conditions constitute a contract between the customer (you) and Bikes Online Inc.

It is important to note that Bikes Online supplies and supports all consumer guaranties relating to Products which are noted as being offered and supplied by Bikes Online.

Please note that you must keep your original product packaging in order to be eligible for our pick-up service. In the event that you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and Bikes Online accepts no liability for any damage that may occur in transit.

Bikes Online provide the consumer guaranties and product support set out in these Terms and Conditions in relation to Products offered and supplied by Bikes Online from the website.

The consumer guaranties and product support set out in these Terms and Conditions are provided by Bikes Online irrespective of:

  1. the identity of the manufacturer of the Product;
  2. whether or not the manufacturer has provided its own consumer guaranties  or product support in relation to the Product.

For the avoidance of doubt:

  1. We make no representations or consumer guarantee in relation to the existence, non-existence, validity, availability, terms or conditions of any other consumer guaranties or product support that may or may not be offered or provided by the manufacturer of the Product; and
  2. Our goods come with guarantees that cannot be excluded under Consumer Law. The consumer guaranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer consumer guaranties and guarantees under Consumer Law.

 

Consumer Guarantee Terms

  1. Subject to the terms and conditions set out below, Bikes Online agrees to repair or replace the Product or which it supplied to you at its own cost, in circumstances where the Product does not perform in accordance with Bikes Online's specifications during the Standard Consumer Guarantee period of 12 months.
  2. The benefits provided to you by this contractual product consumer guarantee are in addition to other rights and remedies available to you under the law.
  3. Proof of purchase (invoice or paid Order confirmation) must be provided when requesting service under the Standard or Extended Consumer Guaranties.
  4. Bikes Online requires any customer requesting service under the Standard Consumer Guaranties to comply with directions from Bikes Online staff in relation to troubleshooting any issue and facilitating any repair or replacement under these Consumer Guarantee Terms and Conditions.
  5. Where Products are already faulty or damaged upon delivery, photographic evidence of the damage must be submitted to Bikes Online After Sales Service via email here before the Product will be repaired or replaced in accordance with these terms.
  6. Bikes Online reserves the right to repair or replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, Bikes Online reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, Bikes Online will determine, in its discretion, the closest Product within the then current range of Products offered by Bikes Online with which to replace the faulty or damaged Product. The replacement Product may differ with the replaced Product in size and specifications, at the reasonable election of Bikes Online. Bikes Online may replace parts with refurbished parts. Replacement of the Product or a part under the Standard Consumer Guarantee or Extended consumer guarantee does not extend or restart the Standard Consumer Guarantee or Extended Consumer Guarantee period.
    • If Bikes Online is unable to repair or replace the Product, the customer will be provided with credit for Bikes Online's store or may be refunded the price of the Product (at Bikes Online's election). This credit or refund will be for the amount of the purchase price of the Product excluding the associated Delivery Cost.
  7. In the event that a replacement, refund, or store credit is provided as per section 6, the faulty item will become the property of Bikes Online.
  8. Where Bikes Online authorizes consumer guarantee service of a Product, Bikes Online will organize for our authorized courier to pick up the Product during business hours (between 9am and 5pm, Monday to Friday) and deliver it to the Bikes Online warehouse or an authorized Service Center, provided that the Product is safely and securely packaged for safe transport. In this situation Bikes Online will cover the cost of transport of the serviced Product to and from the Customer. Alternately, the Customer may post the Product as directed by Bikes Online if Bikes Online specifically authorizes the Customer in writing to do so, in which case Bikes Online will refund the Customer the cost of the postage on provision of a scanned copy of the postage receipt. Where the customer is located outside US, Bikes Online may require that the Product be sent to US, as directed by Bikes Online.
    The Customer is responsible to inspect all goods received from Bikes Online upon arrival. In instances where goods have been damaged in transit, the Customer must report this to Bikes Online within 3 days of receipt of the product. Failure to report physical damage on arrival within 3 days of receipt may result in denial of consumer guarantee for physical damage.
  9. Bikes Online reserves the right to determine which authorized service center (including Bikes Online's internal after sales service facility) is the appropriate service location in any particular circumstance.
  10. The Product will be at the Customer's risk while in transit to and from the Bikes Online warehouse or Bikes Online Authorized Service Centre.
  11. Bikes Online may seek reimbursement of any costs incurred by Us where the Product is found to be in good working order, or when it has been determined that the Standard Consumer Guarantee not apply as per section 17.
  12. Bikes Online reserves reasonable discretion to determine whether any Product is or is not performing in accordance with the Bikes Online's specifications, subject to applicable law.
  13. The Standard Consumer Guaranties are NOT transferable to a new owner of a Product originally purchased from www.bikesonline.com.
  14. To the full extent permitted by law, the Standard Consumer Guarantee will not apply in respect of a Product:
    • If the Product has not been installed, operated, maintained or used in accordance with the manufacturer's instructions or specifications provided with the Product;
    • If over tightening of bolts or pedals resulting in stripping of the threads;
    • If from normal degradation caused by frequent use, such as degrading brake shoe, deflated tire, etc
    • If the factory-applied serial number has been altered or removed from the Product;
    • Which has suffered damage, malfunction or failure resulting from alterations, any alterations (hardware or software), accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, force majeure, tampering or unauthorized repairs by any persons, use of defective or incompatible parts or accessories, exposure to abnormally corrosive conditions or entry by any foreign object in the Product;
    • To damage arising during transportation, installation or while moving the Product, or to any transportation costs of the Product or any parts thereof to and from the Customer, unless otherwise specified in these Consumer Guarantee Terms and Conditions;
    • To any failure, to the extent that the failure is not a failure of the Product to perform in accordance with its specifications;
    • Used in commercial capacity, such as rentals
    • Used in competition
    • To replacement or repair of any consumables, or lost parts or accessories;
    • To service of any product whilst it is outside of US.
  15. To the full extent permitted by law:
    • Bikes Online's aggregate liability in respect of all claims under the Standard Consumer Guarantee shall not exceed the original purchase price of the Product or, at Bikes Online's option, replacement of the Product with a like or similar Product.
    • Bikes Online excludes all other consumer guaranties, conditions, terms, representations and undertakings whether express or implied.
  16. Insofar as they apply to consumer guaranties relating to Bikes Online Products supplied by Bikes Online, these Standard and Consumer Guarantee Terms and Conditions are governed by and must be construed according to the law of the State of California, United States of America and the parties submit to the jurisdiction of the courts in that State.
  17. Our goods come with guarantees that cannot be excluded under Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Bikes Online can be contacted by telephone at 1-650-272-3778 or via email here