Outside of the 14 day return offer, bicycles will only be accepted back within 30 days of purchase and only if they are new and unused.
Please contact us here prior to returning a bike to ensure that we can advise you on the best and cheapest method of getting this resolved. Outside of the 14 day return period, postage costs to return the bike are payable by the customer. On receipt and examination of the bike we will e-mail you to advise of the refund procedure. Depending on your bank, refunds take up to 10 business days for the funds to be returned into your account.